Salesforce Administrator Billing & CPQ

Status: Full-time exempt

Schedule: M-F 8.30 a.m. 4.30 p.m. including occasional evening/weekend work and travel as needed.

Reports to: Salesforce Product Owner & Support Manager

Direct reports: None

Start date: ASAP

Location: Remote or Chicago Headquarters

About Us:

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago we offer 400 programs in 85 locations worldwide partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad IES Internships Customized & Faculty-Led Programs and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education integrate diverse perspectives prioritize student health and safety and strive to better the world through our Global Good Commitment.

For nearly 75 years we have been a trusted leader in global education committed to diversity equity inclusion and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team fostering an inclusive welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position:

The Salesforce Administrator Billing & CPQ is a key technical resource supporting IES Abroads global Salesforce instance with primary ownership of Salesforce Billing and CPQ functionality. This role is responsible for administering and supporting Billing/CPQ processes resolving related tickets independently and executing configuration support and enhancement work assigned by the Salesforce Product Owner & Support Manager.

The Salesforce Administrator Billing & CPQ works as part of the Salesforce administration team through a shared ticketing and work management addition to owning Billing/CPQ processes and tickets this role is expected to pick up general Salesforce Administrator tickets outside their primary focus area when needed and to cross-train other members of the Salesforce team on Billing/CPQ processes and troubleshooting.

The Salesforce Administrator must understand business processes across multiple functional areas and translate operational needs into effective Salesforce solutions that align with the overall Salesforce product strategy and platform standards.

Based on evolving business priorities the Salesforce Administrator will assume responsibilities across the following roles:

• Product Support (Helpdesk)

• Business Analysis

• Platform Administration

• Quality Assurance

• Project Coordination

• Vendor Relationship Liaison

• End User Training

The Salesforce Administrator Billing & CPQ acts as a trusted partner to IES Abroads stakeholders while supporting the broader Salesforce roadmap.

Essential Job Responsibilities & Duties:

Billing/CPQ Ownership & Support

• Own and administer Salesforce Billing and CPQ configuration processes and workflows including quoting contracts invoicing product catalogue management payment processing and billing schedules

• Manage payment processor integration data architecture and vendor relationships

• Assume configuration & support ownership of invoice and quote document-generation tool

• Independently diagnose and resolve Billing/CPQ-related tickets and support requests

• Cross-train other members of the Salesforce team on Billing/CPQ processes and troubleshooting

• Support business teams in developing internal process controls and SOP documentation

• Support Salesforce-ERP integration of financial records

General Salesforce Administration

• Execute Salesforce administrative configuration and support tasks as directed by the Salesforce Product Owner & Support Manager

• Perform core Salesforce administrative functions including user and license management page layouts validation rules reports dashboards and automations.

• Pick up general Salesforce Administrator tickets outside the Billing/CPQ focus area when needed

• Install configure and maintain approved AppExchange applications as required

• Develop and modify reports and dashboards to meet the needs of global stakeholders

• Diagnose and resolve Salesforce support requests and incidents through a ticketing system

• Ensure all work adheres to IES Abroads Salesforce Security Model including proper configuration of roles profiles permission sets organization-wide defaults and sharing rules

Quality Documentation & Training

• Participate in testing activities for Salesforce releases and internal changes including executing test cases and documenting results

• Maintain clear and accurate documentation for Salesforce configurations processes and operational procedures

• Design and deliver training materials or sessions for end users to increase Salesforce adoption and effectiveness

Process Improvement & Projects

• Analyze document and refine business requirements

• Identify opportunities to improve processes data quality and user experience within Salesforce

• Participate in projects and initiatives as assigned including cross-functional efforts

Other

• Maintain regular and predictable attendance as an essential function of the position

• Perform other duties and special projects as assigned

Experience & Qualifications/Skills:

Required

• Minimum of 3 years of hands-on experience with Salesforce Billing and/or CPQ

• Strong understanding of Salesforce core functionality and platform best practices

• Experience building and maintaining custom objects fields reports dashboards flows and automations of moderate complexity

• Excellent written and verbal communication skills in English

• Ability to work independently own a defined capability area and make sound configuration and process decisions within that area while taking direction and prioritization from the Salesforce Product Owner & Support Manager

• Experience working with ticketing systems and structured work intake processes

• Strong organizational time management and problem-solving skills

• Ability to collaborate effectively across time zones and cultures

Preferred

• Experience mentoring or cross-training other Salesforce team members

• Experience in nonprofit education or mission-driven organizations

• Experience with contract lifecycle management subscription billing or revenue recognition processes within Salesforce

• Experience using AI tools (e.g. Copilot Agentforce ChatGPT/Claude) to accelerate troubleshooting debug flows and automations or generate documentation

Education Licenses and/or Certifications etc.

• University degree in business information technology or a related field or equivalent professional experience

• Salesforce Platform Administrator 1 Certification required

• Salesforce Billing Order Management and/or CPQ-related certification preferred

Hiring Salary Range

$85000 to $110000

Benefits Eligible

Yes

IES Abroad offers a wide range of benefits for eligible employees including health retirement and paid time off. Information about the benefit offerings can be found on our website: to Apply:

All applicants should submit an application includingcover letterresume andsalary requirementsby clicking Apply at the top of this page.

Please visit for more information about working at IES Abroad. If you require an accommodation with the application process please emailus: .

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employees abilities and promoting workforce diversity. We are proud to be an equal opportunity employer and do not discriminate against any applicant on the basis of race color ancestry sex (including pregnancy) age national origin citizenship religion marital status disability sexual orientation gender identity and/or expression veteran status and/or any other status protected by applicable laws.