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Sales SupportCustomer Account Coordinator

Techstaff

Job Location:

Mesa, AZ - USA

Monthly Salary: Not provided by the employer

Posted: 18 September 2026 (Yesterday)

Application Deadline: 16 December 2026

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Sales Support/Customer Account Coordinator provides disciplined administrative and customer-service support for the companys sales and account-management activities. The position is responsible for accurate order entry timely order acknowledgements and shipment communication document management and dependable follow-through on customer requests.

This is intended to be a developmental role for an individual who can master the fundamentals of customer and order support build knowledge of products and manufacturing capabilities and demonstrate the judgment communication skills and commercial aptitude needed to progress toward a Sales Account Manager position.

Will report to the report to the Senior VP of Salesand support one Sales Account Manager

Essential Responsibilities

Order Entry and Administration

Enter customer purchase orders and related information accurately and promptly into the ERP system.
Review orders for completeness and identify discrepancies involving part number revision quantity price delivery date terms or required documentation.
Coordinate questions or exceptions with the Sales Account Manager and appropriate internal functions before order acceptance.
Prepare and send accurate order acknowledgements to customers and maintain supporting records.
Update order information when approved changes occur and ensure the system reflects current customer commitments.

Shipment and Customer Communication

Send shipment notifications tracking details packing documents and other required information to customers.
Provide timely professional responses to routine order-status and documentation requests using verified information.
Coordinate with Planning Shipping Quality Operations and the Sales Account Manager to confirm order and shipment status.
Escalate delivery risks conflicting information customer dissatisfaction or issues requiring commercial judgment.

Document and System Management

Upload and maintain customer purchase orders acknowledgements correspondence forecasts drawings specifications and related records in the appropriate systems.
Follow document-control contract-review record-retention and quality-system requirements.
Maintain accurate customer contacts account information order notes and action items in ERP CRM and shared systems.
Support data cleanup and process improvements that increase accuracy visibility and response time.

Contract Review and Commercial Controls

Participate in the contract-review process for customer purchase orders releases amendments and related commercial documents.
Compare customer requirements with companys quotation approved terms and conditions pricing lead time payment terms and documented exceptions.
Identify discrepancies missing information unusual customer requirements or changes from prior agreements and route them to the appropriate owner for review and approval.
Document contract-review inputs decisions exceptions and approvals in accordance with established process.
Do not communicate or accept unapproved pricing delivery commitments terms warranties or other commercial obligations.

Quotation and Pricing Support

Receive and organize requests for quotation ensuring drawings specifications quantities forecasts delivery requirements and other required inputs are complete.
Coordinate quotation inputs with Engineering Operations Planning Purchasing Quality Finance and the Sales Account Manager.
Prepare routine quotations and quotation revisions using approved templates cost inputs pricing guidance terms and delegated authority.
Support pricing reviews by compiling historical pricing customer demand material or outside-service changes minimum quantities tooling freight and other relevant information.
Route pricing or commercial decisions outside established guidelines to the Sales Account Manager or appropriate approving authority.
Maintain accurate quotation records follow-up dates status and documented win or loss information.
Sales Account Support
- Assist the Sales Account Manager with customer follow-up meeting preparation action-item tracking forecasts open-order reviews and routine account communications.
- Help organize information for quotations contract review customer visits capability presentations and account reviews.
- Monitor assigned actions and follow through across functions so commitments are completed or escalated.
- Identify recurring customer questions process gaps demand changes and potential opportunities and bring them to the Sales Account Managers attention.
- Provide backup support for designated customer accounts as knowledge and capability develop.
Development Toward Account Management
- Develop working knowledge of Auers manufacturing capabilities products customers markets quality requirements pricing processes and commercial terms.
- Learn to interpret customer requirements and communicate them clearly to Operations Planning Engineering Quality and Finance.
- Participate in customer meetings and progressively assume responsibility for routine customer interactions and selected accounts.
- Build skills in account planning opportunity identification quotation follow-up forecasting negotiation and value-based selling.
- Demonstrate readiness for expanded account-management responsibility through sustained performance judgment initiative and customer credibility.

Performance Expectations

Accurate and timely order entry acknowledgements shipment notifications contract-review records quotations and document uploads.
Professional and responsive customer communication.
Reliable follow-through clean system data and prompt escalation of order pricing delivery and contractual risks or discrepancies.
Quotation turnaround pricing accuracy and adherence to commercial approval requirements.
Increasing independence product knowledge commercial awareness and readiness for customer-account responsibility.

Required Qualifications

High school diploma or equivalent required; associate degree in Business Sales Marketing Supply Chain or a related field preferred.
One to three years of experience in customer service sales support order administration quoting or a comparable coordination role preferred.
Experience in manufacturing and with ERP or CRM systems preferred; willingness and ability to learn both are required.
Proficiency with Microsoft Outlook Word and Excel.

Knowledge Skills and Attributes

Exceptional accuracy organization follow-through and attention to detail.
Clear professional written and verbal communication with customers and colleagues.
Ability to manage multiple priorities work with urgency and meet commitments in a fast-moving environment.
Sound judgment regarding when to act independently and when to escalate.
Curiosity about customers manufacturing and the commercial side of the business.
Ability to work with pricing quantities lead times and commercial details accurately and confidentially.
Service-oriented accountable coachable and motivated to grow into a customer-facing sales role.
Ability to work effectively across Sales Planning Operations Engineering Quality Shipping and Finance.

Career Development

This position provides a potential pathway to Sales Account Manager based on demonstrated performance mastery of the role development of the required commercial capabilities and the needs of the business. Advancement is not automatic and will depend on readiness to independently manage customer relationships commercial priorities and account growth.

Required Experience:

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