Sales Support Representative JR Buffalo, NY

Sales Support Representative

Overview

As a Sales Support Representative at Stryker you will play a key role in supporting orthopedic surgeries and elevating thecustomerexperience across the territory. You will provide independent technical support for both manual and robotic productsensuring issues are resolved quickly cases run smoothly and customers feel confident relying on you as a trusted resource.

In this role you will manage daily account operations support case preparation and inventorymaintaintechnicalexpertisethrough ongoing training and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development learning upselling strategies and gaining exposure to account management within the operating room.

Because customer needsdontfollow a MondayFriday schedule this role includes on-call responsibilities including evenings weekends and holidays to ensure consistent support andtimelyresponse to urgent technical needs.

What You Will Do

• Provide independenttimelytechnical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.

• Participate in sales meetings and support sales development and customer relationship initiatives.

• Confidently manage daily schedules across assigned accounts ensuring efficient workflows and proactive account management.

• Maintain required training certifications and ongoing technicalexpertiseacross manual and robotic platforms.

• Collaborate with team members to align schedules share insights and support sales opportunities.

• Manage inventory instrumentation and case preparation to ensure seamless product application.

• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the OperatingRoom.

• Support customer education demonstrations and product familiarity as directed by the territorys needs.

• Perform on-call dutiesincluding evenings weekends and holidaysto support urgent technical needs and ensure continuous customer care.

• On-call duties including evenings weekends and holidays asdeterminedby territory needs to address urgent technical needs and ensure continuous customer support.

What You Need

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience

OR

• Bachelors degree with 4 years of professional and/or relevant experience

OR

• Associate degree with 8 years of professional and/or relevant experience

OR

• High school diploma with 10 years of professional and/or relevant experience.

• Trained on all applications based on clinical needs of the territory

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily compliance with Occupational Safety and Health Administration (OSHA) regulations Stryker will provide a safe working environment for all employees.

• Ability to lift push pull and carry up to 50 lbs.

• Ability to stand for extended periods.

• Ability to manage stressful OR situations with professionalism and focus

• Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.

• Musthave a valid drivers license.

• Fluency in written and spoken English.