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Sales Rep, Sales Account Service I
Job Location:
Job Location:
Washington, AR - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB TITLE: FIELD SUPPORT REPRESENTATIVE
Position Summary
The Open Season Field Support Representative provides on-site and virtual assistance to Account Consultants during the annual Open Season enrollment period. The role helps federal employees and retirees U.S. Postal Service employees and retirees and other eligible individuals understand available health benefit options and access accurate resources. Through professional service-focused engagement the representative supports the acquisition of new members retention of current members and a positive experience at every interaction.
Primary Objective
Extend the reach and effectiveness of the Account Consultant team by delivering accurate consistent and engaging benefit education that helps eligible individuals make informed enrollment decisions reinforces the value of current membership and strengthens trust in the organization.
Key Responsibilities
Support Account Consultants at agency health fairs postal facilities retirement seminars community events webinars live chats and other Open Season activities.
Welcome attendees identify their information needs and provide clear courteous guidance using approved materials and talking points.
Educate federal and postal employees and retirees on plan options benefit changes rates provider access prescription resources wellness offerings digital tools and other approved member resources.
Explain plan features accurately and objectively without making enrollment decisions for individuals or providing advice outside the roles authority.
Reinforce the value of current coverage to support retention while clearly communicating relevant options to prospective members.
Recognize complex sensitive or member-specific questions and promptly refer them to the Account Consultant or appropriate service channel.
Assist with event setup and breakdown displays materials attendee flow presentation support and distribution of approved resources.
Help maintain an organized welcoming and professional event environment including protection of confidential or personal information.
Capture required activity information attendee questions recurring themes competitive observations and follow-up needs using approved processes.
Coordinate closely with Account Consultants and fellow support staff communicate schedule or logistical issues promptly and provide flexible coverage as assigned.
Complete required training and remain current on approved Open Season benefits rates messages processes and escalation procedures.
Represent the organization with professionalism empathy accuracy and integrity in every interaction.
Required Qualifications
Experience in customer service public-facing outreach benefits sales support healthcare or a related field.
Strong verbal communication active listening and interpersonal skills.
Ability to learn and accurately communicate detailed benefit information.
Professional judgment and discretion when handling sensitive questions or information.
Ability to manage multiple priorities follow established processes and remain composed in a fast-paced environment.
Dependable collaborative customer-focused and comfortable engaging with diverse audiences.
Basic proficiency with email virtual meeting platforms and common office applications.
Ability to travel to assigned locations and work variable schedules during Open Season which may include early mornings evenings or weekends. This includes travel through MD DC Northern VA.
Preferred Qualifications
Knowledge of federal or postal employee health benefits retiree benefits Medicare coordination or health insurance terminology.
Experience supporting health fairs benefits events presentations webinars live chats or community outreach.
Experience assisting sales account management enrollment or field service teams.
Core Competencies
Customer and member focus
Clear and accurate communication
Reliability and follow-through
Teamwork and adaptability
Attention to detail
Professional presence
Sound judgment and appropriate escalation
Commitment to inclusion respect and service excellence
Working Expectations
Work is performed at federal agencies postal locations military installations community venues and virtual events.
Schedules and locations may change based on event demand and operational needs.
The representative must adhere to all site-access security privacy compliance and professional conduct requirements.
The representative may assist with transporting arranging and distributing event materials consistent with applicable workplace requirements.
Measures of Success
Accurate and consistent delivery of approved benefit information.
Positive attendee and Account Consultant feedback.
Timely dependable event coverage and effective teamwork.
Meaningful engagement with current and prospective members.
Complete and accurate documentation of activities questions insights and follow-up needs.
Contribution to membership acquisition retention and a high-quality Open Season experience.
Education Level: High School Diploma
Experience: 3 years experience working in Sales or Customer Service
Preferred Qualifications
Proven experience in generating additional leads and market value for the company.
Top 5 Required Skills
Customer and member focus
Clear and accurate communication
Reliability and follow-through
Teamwork and adaptability
Professional presence
**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.**
Position Summary
The Open Season Field Support Representative provides on-site and virtual assistance to Account Consultants during the annual Open Season enrollment period. The role helps federal employees and retirees U.S. Postal Service employees and retirees and other eligible individuals understand available health benefit options and access accurate resources. Through professional service-focused engagement the representative supports the acquisition of new members retention of current members and a positive experience at every interaction.
Primary Objective
Extend the reach and effectiveness of the Account Consultant team by delivering accurate consistent and engaging benefit education that helps eligible individuals make informed enrollment decisions reinforces the value of current membership and strengthens trust in the organization.
Key Responsibilities
Support Account Consultants at agency health fairs postal facilities retirement seminars community events webinars live chats and other Open Season activities.
Welcome attendees identify their information needs and provide clear courteous guidance using approved materials and talking points.
Educate federal and postal employees and retirees on plan options benefit changes rates provider access prescription resources wellness offerings digital tools and other approved member resources.
Explain plan features accurately and objectively without making enrollment decisions for individuals or providing advice outside the roles authority.
Reinforce the value of current coverage to support retention while clearly communicating relevant options to prospective members.
Recognize complex sensitive or member-specific questions and promptly refer them to the Account Consultant or appropriate service channel.
Assist with event setup and breakdown displays materials attendee flow presentation support and distribution of approved resources.
Help maintain an organized welcoming and professional event environment including protection of confidential or personal information.
Capture required activity information attendee questions recurring themes competitive observations and follow-up needs using approved processes.
Coordinate closely with Account Consultants and fellow support staff communicate schedule or logistical issues promptly and provide flexible coverage as assigned.
Complete required training and remain current on approved Open Season benefits rates messages processes and escalation procedures.
Represent the organization with professionalism empathy accuracy and integrity in every interaction.
Required Qualifications
Experience in customer service public-facing outreach benefits sales support healthcare or a related field.
Strong verbal communication active listening and interpersonal skills.
Ability to learn and accurately communicate detailed benefit information.
Professional judgment and discretion when handling sensitive questions or information.
Ability to manage multiple priorities follow established processes and remain composed in a fast-paced environment.
Dependable collaborative customer-focused and comfortable engaging with diverse audiences.
Basic proficiency with email virtual meeting platforms and common office applications.
Ability to travel to assigned locations and work variable schedules during Open Season which may include early mornings evenings or weekends. This includes travel through MD DC Northern VA.
Preferred Qualifications
Knowledge of federal or postal employee health benefits retiree benefits Medicare coordination or health insurance terminology.
Experience supporting health fairs benefits events presentations webinars live chats or community outreach.
Experience assisting sales account management enrollment or field service teams.
Core Competencies
Customer and member focus
Clear and accurate communication
Reliability and follow-through
Teamwork and adaptability
Attention to detail
Professional presence
Sound judgment and appropriate escalation
Commitment to inclusion respect and service excellence
Working Expectations
Work is performed at federal agencies postal locations military installations community venues and virtual events.
Schedules and locations may change based on event demand and operational needs.
The representative must adhere to all site-access security privacy compliance and professional conduct requirements.
The representative may assist with transporting arranging and distributing event materials consistent with applicable workplace requirements.
Measures of Success
Accurate and consistent delivery of approved benefit information.
Positive attendee and Account Consultant feedback.
Timely dependable event coverage and effective teamwork.
Meaningful engagement with current and prospective members.
Complete and accurate documentation of activities questions insights and follow-up needs.
Contribution to membership acquisition retention and a high-quality Open Season experience.
Education Level: High School Diploma
Experience: 3 years experience working in Sales or Customer Service
Preferred Qualifications
Proven experience in generating additional leads and market value for the company.
Top 5 Required Skills
Customer and member focus
Clear and accurate communication
Reliability and follow-through
Teamwork and adaptability
Professional presence
**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.**
