Sales Quality Engineer

Sales Quality Engineer

Location: Waukegan IL

Salary Range: $ 77000.00 to $ 87000.00

About SKF:

SKF reducing friction since 1907 re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion SKF bearings are there to reduce friction. SKF drives the industries that support our way of life powers the machines that put food on the table and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

Wereguided by our SKF values. Collaboration is critical to the success of our colleagues partners and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people customers communities and the planet.

Werea company committed to a culture of belonging where all our people are encouraged to be themselves and grow their careers inan equitableenvironment.

Learn about SKF at.

Position summary

We are looking for a Quality Engineer for our Sales Quality Team in Industrial market. The position reports to the Sales Quality Americas Manager for the Industrial Market for North America (Canada and USA). The Quality Engineer will play a vital role driving customer satisfaction through the passionate coordination of complaints PPAPs customer surveys and other customer related activities. The person will act as a liaison between customers and SKFs global factory base. They will be a key advocate for customers.

Key Responsibilities

• Champions the SKF Group Quality Policy and philosophy.
• Coordinates containment/corrective/improvement actions related to customer complaints warranty and field issues.
• Drives implementation of the SKF Group Quality Policy and objectives.
• Coordinate corrective action follow-up and deployment inside and outside own Business Unit.
• Manage customer portals quality reviews etc. with Key customers as assigned (i.e. Caterpillar John Deere CNHI etc.).
• Perform internal Quality System Audits to ISO 9001 and ISO/TS 22163 and follow-up on internal corrective actions.
• Coordinate PPAP requests with the SKF Factories and product owners.
• Help sales to negotiate the suitable PPAP/FAI for the type of product and application.
• Assist in Customer Surveys.
• Participate in and drive continuous improvement projects
• Develop solutions using Office 365 AI to improve our ways of working
• Assist in review of Customer General Requirements.
• Follow up monitor report and check effectiveness of improvement activities related to Quality KPIs and audit non-conformances.

Requirements

• Bachelors degree in Quality Industrial Mechanical Engineering or the equivalent
• Minimum of three years of experience in Quality Assurance
• Experience working with major/key OEM and After Market customers
• In depth knowledge of ISO 9001
• Demonstrated interpersonal skills successful teamwork experience and the ability to work internally and externally with all organizational levels
• Good listener with sound written and verbal communication skills as well as fluency in English
• Qualified auditor status for ISO 9001:2015 as a minimum
• A strong desire to promote and influence change in the organization through leading by example in areas of competence
• Must be able to self manage with limited resources and deliver desired results with speed and accuracy
• Sound understanding of Quality requirements
• Working knowledge of using Office 365 Power apps basic programing or other tools to develop solutions
• Basic programing and coding working with databases or creation of applications
• Data and statistical analysis knowledge (Excel Minitab or other statistical software)
• Knowledge and understanding of Lean Six Sigma Green Belt certification preferred
• Ability to travel up to 15%-30%

Skills and Behaviors

• Good training/coaching/facilitation skills
• Able to collaborate and work in a matrix and in a cross-cultural environment
• Passion for problem solving
• Passion for creating a great Customer Experience
• Excellent in communication and in forming strong partnerships energetic and willing to work in teams
• Strong drive to deliver results.
• Self-starter and motivator change agent

WhatYoullLove About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration home family community personal well-beingand health.

Diversity in the Workplace.At SKF we strive to embed DiversityEquityand Inclusion in everything we do. By developing a culture of belonging our people can flourish; leading to an inclusiveequitableenvironment that promotes leadershipengagementand innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out benefits includecompany paid life insurance STD LTD. Supplemental benefits include critical illness coverage tuition reimbursement employee discount programs and much more!

Bonus.SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K programthat boasts a 10% employer contribution:100% match up to 5% of your elected contribution (100% Vested) plus anadditional5% company contribution.