Sales Operations Associate

What Youll Be Doing:

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrows internal resources (field sales engineering supplier marketing manufacturing facilities purchasing and other corporate departments) vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers behalf anticipates our customers requirements and communicates efforts in a timely and effective.
• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing POs for accuracy freight terms transportation pricing technical specifications part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost customer delivery expectations and vendor availability.
• Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMAs requests for confirmations/invoices credit status expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
• Backlog Management Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders service requests and RMAs from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price quantity goods/services receipts freight and tax cde discrepancies.
• May manage customer quotes activities in line with customer specificstrategies quoting processes and order management.

What Were Looking For:

• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions
• Typically requires a 2 year degree and 24 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Work Arrangement:

Hybrid: 2 days in office/3 days work from home

Whats In It For You:

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off (including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.