Sales Manager NF3

• Serves as the Sales Manager and is responsible for effective sales management practices within an assigned retail area or category. Leads by example to shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride professionalism sense of accomplishment fulfillment collaborative engagement well-being and whole-hearted customer focus of its employees.
• Responsible for personal and department sales goals. Supervises all sales and merchant activities throughout the assigned retail area. Works with the Operations Manager to ensure proper scheduling staffing coverage and training of team members.
• Plans and executes all corporate service and sales programs product promotions and other events. Identifies opportunities to resolve customer problems and concerns. Follows up with customers. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories programs and promotions. Strongly promotes the cultivation of MCX corporate culture mission and core values at the store level and engages with all leaders and associates through conversations modeling behaviors supporting store team-centric initiatives and driving team member satisfaction.
• Takes advantage of all training opportunities. Works with team members to develop their product knowledge. Remains committed to learning about the brands and products sold in store. Educates customers on product questions and provides suggestions. Relays customer comments and concerns to Store Manager.
• Partners with the Brand Integrity representative Store Manager or Assistant Store Manager on upcoming floor sets visual displays and planogram planning. Becomes an active partner to the Brand Integrity representative during floor sets and floor changes. Ensures sales area is merchandised to brand standards. Communicates product outs to Assistant Store Manager or Store Manager. Identifies opportunities to produce add-on sales. Ensures all sale ad and promotional items are signed and placed according. Ensures all product displays and planograms are signed and labeled according to brand standards. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management emotional intelligence interpersonal skills career planning public speaking and small group leadership.
• Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Assists customers and communicates positively in a friendly manner. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience and at various connecting points such as the fitting room. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards.
• Supervises employees to include assigning and distributing work scheduling coaching counseling tutoring and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse and take appropriate action.
• Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes employee training and skills. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture mission and core values at the store level and engages with all leaders and team members through conversations modeling behaviors supporting store team-centric initiatives and driving team member satisfaction.
• Has key holder responsibility: opening and closing stores and receiving products. May require food handling safety training handling and certification. . May require light custodial duties light lifting of merchandise stocking setting planograms price changes inventory counts and corrections.
• Performs other duties as assigned.

• See Duties and Qualifications

EVALUATIONS:

The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.

BACHELORS DEGREE from an accredited college or university in a related field appropriate to work of the position OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge skills and abilities equivalent to that gained in the above. Experience working within a sales/selling environment required. One year of experience working in a supervisory role within a sales/selling environment is preferred. Advanced selling skills and techniques and product merchandising skills required. Ability to train operating standards and procedures for service service recovery sales leadership and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high-quality follow-up and holding teams accountable to results. Strong working knowledge of business processes controls and system development. Attention to detail is required.

FOR POSITIONS INVOLVING FIREARMS/AMMUNITION ONLY: This is a covered position for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. Due to contact with firearms or ammunition in accomplishing work DD Form 2760 certifying whether or not a qualifying conviction for a misdemeanor or felony crime of domestic violence has occurred MUST be completed. The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED. Ability to successfully obtain/maintain a Tier 3 background investigation.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.