Sales Fulfillment & Operations Analyst I

Compensation:

The base salary range for this position is $80000 - $90000. Actual compensation will be determined based on factors including relevant experience qualifications skills location and internal equity.

Benefits:

NexTech Solutions offers a comprehensive benefits package designed to support employees and their families including competitive health dental and vision coverage retirement savings options paid time off and additional employee benefits.

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Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process please email

The Opportunity

NexTech Solutions (NTS) is actively seeking a Sales Fulfillment & Operations Analyst I to be responsible for working across business functions in a rapidly changing environment with a focus on product and solutions sales processes product order operations product order fulfillment customer relations and career development

Preferred Hiring Locations
The preferred hiring locations for this position are Huntsville AL and Denver CO. Candidates outside of these locations may be considered based on business needs and role requirements.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Act as Sales Operations/Order Fulfillment Representative Own and manage the full order processing lifecycle from lead generation through quoting order processing tracking and delivery exercising judgment to ensure accuracy and efficiency.
• Partner with the sales team to drive revenue through new business expansion and maintenance renewals/account retention applying independent judgment to support deal execution and customer outcomes.
• Oversight of government contract management- To include partner relationship management quoting technology refreshes tracking and delivery and program reporting. (Experience with SEWP GSA OASIS CHESS and/or DLA-TLS is highly desirable)
• Serve as a primary point of contact for customer inquiries independently resolving issues and ensuring timely professional communication.
• Maintain and continuously enhance internal databases with relevant market and competitive information ensuring data integrity within the CRM and leveraging insights to inform decision-making.
• CRM-related sales support activities including price estimation and quoting material and part number updates forecasting updates and post-sales administrative functions. Ensure CRM reflects accurate real-time opportunity and customer engagement data.
• Post-Award Operations Coordinates with the Sales Team on scheduling and tracking of delivery serving as a resource to facilitate communication and alignment with customers partners and third-party providers.
• Coordinate with Project Financial Analysts (PFA) Product Development and Program Delivery teams to align sales and delivery activities ensuring timely and accurate invoicing and revenue recognition.
• Define implement and optimize standards/procedures that are leverageable across the company to optimize customer delivery. Identify opportunities and utilize creative problem solving to create a Continuous Process Improvement (CPI) culture
• Leverage AI and automation tools to design and enhance business processes improving data collection tracking and analysis to support operational decision-making.
• Develop and deliver reports presentations and dashboards that communicate key insights and recommendations to stakeholders.
• Advise customers and stakeholders on government contracting guidelines related to quoting award review negotiation support execution administration modifications and closeout.
• Collaborate cross-functionally with other departments such as sales finance accounting and contracts to ensure that contracts are aligned with the companys overall objectives and strategies.
• Utilize and optimize lead generation tools to support lead generation and lead analysis in support of Sales Directors VP of Sales and product sales/solutions growth efforts
• Apply advanced proficiency in Microsoft Word and Excel including data analysis and pivot tables to interpret trends and support decision-making.

• Fluency in English (written and spoken)
• Must be a United States citizen and be eligible to receive a Secret clearance with the US Government

Required Skills Experience & Abilities

• 2 years experience working in a sales support role (direct product sales support experience highly desirable)
• 2 years experience in successfully managing time effectively and being able to accomplish given tasks
• Exemplary written and oral communication skills which can be leveraged to consistently succeed
• Excellent influencing facilitation and partnering skills
• Must be analytical flexible team-oriented have good interpersonal communication and follow-up skills with strong attention to detail and ability to multi-task
• Advanced proficiency in Microsoft Excel including experience with pivot tables data analysis reporting and visualization techniques

Preferred Qualifications

• Strong problem-solving and critical thinking skills
• Initiative and ability to take ownership of tasks/projects
• Strong work ethic and reliability
• Understanding of government contracting and familiarity with relevant industry terms and metrics

Physical Demands & Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds on occasion (e.g. transporting laptop presentation materials or small equipment).
• Frequent use of hands and fingers for typing writing and handling documents.
• Clear vision and hearing required for meetings presentations and communication.
• Ability to travel domestically and internationally up to 25% of the time which may include extended periods of standing walking or navigating airports and government facilities.
• Professional office environment with standard office equipment (computers phones printers).
• Frequent interaction with clients executives and government officials in both in-person and virtual settings.
• Regular travel to customer sites government facilities and industry events.
• Fast-paced deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities requiring adherence to security protocols.

Required Experience:

IC