Sales Development Representative Leader Mid-Market

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is building a phone-first outbound culture in our mid-market segment rooted in real conversations and strategic thinking. Were seeking a coaching-first leader who believes the best way to build a high-performing team is to be in the work alongside themcoaching in real time modeling excellence and treating every prospect conversation as a strategic opportunity. This role represents GBTs mid-market sales growth division. You will set the tone build the culture and be the standard for your team.

• Lead hands-on mentoring by listening to calls sitting with reps during prospecting and running live mentoring sessions that demonstrate excellence as it happens.
• Lead from the front by answering calls alongside your team to model techniques and spark performance when reps need mentorship.
• Champion phone-first culturewhere conversations drive pipeline through genuine engagement and prospect understanding not just automation and objection handling.
• Build outbound strategy by bringing front-line insights and creative ideas to the Transformation & Strategy group to improve messaging sequencing and account approach.
• Own team culture and developmentby deeply knowing each person on your teamtheir drivers growth areas and what they need to thrive.
• Make data-informed decisionsusing dashboards and reports to ask better coaching questions and drive performance not replace human connection.
• Collaborate cross-functionallywith AE Leaders and across the organization to ensure your teams efforts translate into real business outcomes.
• Attract and retain top talentby identifying high-potential candidates accelerating their growth and creating an environment A-players seek out.
• Stay focused on leadership while the Strategy and Change team handles list building campaign architecture CRM administration and reporting.
• Define and deliver excellenceby ensuring your team meets pipeline targets improves measurably under your coaching and maintains low attrition.

• Coaching-first leaderwith a proven track record of developing people and measurably improving rep performance through direct investment.
• Phone-first believerwho understands real pipeline comes from conversations not sequences and values genuine prospect engagement.
• Creative strategistwho brings fresh ideas on messaging positioning and account engagement informed by front-line insights.
• Naturally curiousabout the business market and prospectssomeone who asks why before prescribing solutions.
• Lead by examplewith comfort and confidence picking up the phone to demonstrate techniques your team should master.
• Data-literateand capable of building reports while using data to drive coaching decisions not avoid being present with your team.
• High emotional intelligenceto read your team know when to push and support and adapt your style to each person.
• Talent magnetwith proven ability to recruit and retain high performers who want to work for you and stay because you invest in them.
• Strong collaboratorwho represents sales development with credibility and earns trust through consistent results and professionalism.
• Culture buildercommitted to creating competitive advantage through meaningful conversations strong culture and quality pipeline generation.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience skills knowledge and work location.

In addition to base salary the anticipated range of which is posted above this role is eligible for a sales incentive plan based on specific sales roles.

For information about our comprehensive US benefits programs and eligibility please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!