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Sales BDC Agent
Job Location:
Job Location:
Murfreesboro, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (18 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Toyota of Murfreesboro is hiring a Sales BDC Manager to work directly with the Internet Sales Director. Youll own two things: auditing inbound sales calls for compliance and accurate CRM logging and following up with unsold customers in the CRM until they buy or tell us no. Ongoing training is part of the job and the role is built to grow in knowledge with advancement opportunity as well.
**Benefits**
* Medical Dental & Vision Insurance
* 401k with employer match
* Life Insurance
* Paid Training Sales
* Paid Vacation
* Paid Holidays
* Employee Discounts on products & services
**Responsibilities**
* Monitor and audit inbound sales calls for compliance with the stores phone process and customer-handling standards
* Verify every inbound call is logged in the CRM with the correct source customer information and outcome
* Flag missed calls mishandled calls and CRM logging errors to the Internet Sales Director with recommended fixes
* Work unsold customers in the CRM by phone text and email on a set follow-up cadence
* Set and confirm appointments for the sales team and re-engage no-shows
* Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality
* Participate in ongoing training on phone process CRM and Toyota product
**Qualifications**
* Prior experience in a BDC call center inside sales or automotive sales role preferred (not required)
* Detail-oriented you notice when a call was logged under the wrong source or a note doesnt match what was said
* Strong phone presence and strong written communication for text and email follow-up
* Comfortable working in a CRM all day; experience with CDK eLeads and CarWars strongly preferred
* Organized enough to manage a large follow-up list without letting customers fall through
* Available to work Saturdays and some evenings (closed Sundays)
* Professional appearance
* Must submit to apre-employment background check and drug screen
Required Experience:
Unclear Seniority
About Company
Cashier/Service Coordinator Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make t...
