Sales Associate Orlando

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

At Richemont Americas we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds experiences and identities to build a continually evolving inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered creativity and knowledge emerge to deliver excellence advancing the community that is uniquely Richemont Americas.

Sales Associate

Cartier Orlando FL

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

Consistently achieve and/or exceed the monthly sales target as directed by management.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer maintaining outstanding standards solid product knowledge and all other components of Customer Service before during and after sales client
This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
Adapt approach according to the client needs and motivations
Negotiate and handle objections with ease
Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
Remain current on industry news and competitor

Client Relationship Management:

Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives partnering with Management to develop a plan for their clients and prospects
Consistently and accurately capture client data for follow-up and relationship building effectively utilizing the tools that are available
Appropriately resolve client issues/concerns and escalate as needed to Management
Partner with Management to develop a plan to support and participate to in-store and offsite events and networking

Daily Boutique Operations:

Understand and comply with all security and operational policies and procedures for the Group Maison and boutique
Assist with daily set-up and breakdown of the boutique and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects as needed (i.e. price changes supporting back office responsibilities etc.)

JOB PROFILE

Education:

College degree preferred

Required Experience:

2 to 5 years of previous experience in luxury retail service or hospitality environment
General knowledge of timepiece movements

Technical Skills:

Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required SAP knowledge preferred

Personal Skills/Abilities:

Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being a genuine Maison Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-Starter with Team-Player approach
Must be available to work retail hours including weekends and to travel for trainings client events conferences

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

$28-30/hr

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