Runner Soho House Dumbo, New Opening Cardon

NEW RESTAURANT OPENING - CARDON

The role

At Soho House a Runner is responsible for a range of tasks including preparing tables serving orders explaining meals and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment can problem solve in high-pressure situations and remain calm approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups clear finished dishes crumb the table replenish all table supplies expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet managing / anticipating guest and member needs and ensure servers Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes procedures and standards and local state and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2 years experience in similar capacity
• Thrive in fast-paced high-volume environments and maintain calm through quickly and effectively problem solving under pressure
• Must be hospitable approachable passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules including weekends and holidays as needed
• Ability to take direction work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize grasp turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move pull carry or lift at least 40 pounds.
• Occasionally kneel bend crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care 401K: Full time employees are eligible for full benefits; Medical Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick days vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring apprenticeship local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.