Rooms Operations Manager (Temporary)

Responsibilities and essential job functions include but are not limited to the following: 

• Leads and supports the Rooms Operations team ensuring goals related to guest satisfaction productivity and service are clearly communicated and achieved.
• Fosters a positive collaborative environment focused on teamwork accountability continuous improvement and service excellence.
• Assists in overseeing Rooms Operations including Front Office Housekeeping and Guest Services.
• Ensures staffing scheduling and operational practices align with guest demand and business needs.
• Communicates performance results and provides coaching support and recognition to team members.
• Addresses employee concerns proactively and promotes consistent application of property policies and standards.
• Champions the propertys service culture and ensures team members consistently meet or exceed hospitality standards.
• Remains accessible and responsive to guests addressing concerns and service recovery opportunities promptly.
• Reviews guest and employee satisfaction results and implements action plans to improve performance.
• Ensures guest feedback and satisfaction results are communicated and addressed in a timely manner.
• Supports the Front Office Director with Quality Audits and other operational initiatives.
• Ensures effective key control and other required operational programs are maintained.
• Supports efforts to maximize departmental performance while maintaining guest service and quality standards.
• Participates in interviewing hiring onboarding and development of team members.
• Supports employee engagement through regular communication feedback coaching and recognition.
• Ensures disciplinary processes and documentation are handled consistently in accordance with company and property standards.
• Performs operational duties and other responsibilities as needed to support business needs. Create a welcoming environment for all guests and patrons; assure that all guests are acknowledged while in the lobby either verbally or visually (adhering to the 10-5 rule). Maintain a daily log of all guests opportunities with corrective action steps.
• Other duties as assigned

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 Years of previous leadership experience required preferably in luxury setting
• Previous Opera Cloud Property Management System experience preferred
• Previous experience in handling emergency protocols required
• Computer literate in Microsoft Office applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
• Proven record to coordinate a department to make gains towards targeted GSI GOP EEI results
• Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
• Ability to analyze data and trends and create strategies for improvement

Additional Information :

What is in it for you:

• Rate of pay: $75000 - $82000 per year
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time