Robot Technician, RIVR

We are seeking a hands-on resourceful and detail-oriented Field Technician to support the maintenance testing and operation of our advanced robotic systems. As a Field Technician you will be responsible not only for preparing and maintaining the robotic platforms but also for representing our company in the field adapting to unexpected challenges and directly supporting testing with professionalism and technical expertise. As part of this role you will also assist with production processes for the business and provide continuous improvement in terms of processes and instruction guides. For this position we can unfortunately only accept applications from citizens of Schengen Area countries.

Key job responsibilities
On-site Troubleshooting and First Response: Independently diagnose and resolve mechanical electrical and software issues often under time pressure and changing conditions utilizing established ticketing systems.
Customer Interaction and Reporting: Serve as the technical point of contact for customers during field operations providing clear communication professional support and post-mission reporting to internal teams.
Data Collection and Reporting: Collect operational data monitor system logs and provide insights to engineering teams for system refinement.
Preventive Maintenance and Inspection: Perform scheduled maintenance routines visual inspections and component replacements to maximize system uptime and extend hardware life.
Production and Assembly Support: Assist with robot assembly sub-system integration and quality checks during production runs ensuring builds meet engineering specifications.
Process Documentation and Continuous Improvement: Create update and refine work instructions standard operating procedures (SOPs) and deployment checklists based on field learnings and evolving best practices.
Inventory and Spare Parts Management: Track spare parts consumables and tooling; coordinate restocking and ensure field kits are complete and deployment-ready.
Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments including proper handling of batteries electrical systems and heavy equipment.
Cross-functional Collaboration: Work closely with software hardware and operations engineers to relay field observations validate fixes and support iterative design improvements.
Test Execution and Validation: Support structured testing campaignsboth in the lab and in the fieldby following test protocols recording results and flagging anomalies for engineering review.


About the team
RIVR is a Swiss robotics company pioneering Physical AI and robotic solutions to revolutionize last-mile delivery giving 1 human the power of 1000. Through the combination of artificial neural networks and innovative robot designs with wheels and legs RIVR aims to enhance efficiency sustainability and scalability in last-mile delivery. Founded as Swiss-Mile the company rebranded to RIVR in 2025 to better reflect its mission of driving the future of intelligent robotics. Join our innovative team renowned for pioneering robotic design and neural network applications in robotics that improve environmental understanding and decision-making. With a robust research foundation and notable contributions from ETH Zurich we are leaders in translating artificial intelligence and robotics into practical real-world applications.
RIVR is committed to building a diverse and inclusive team that values every perspective. If youre passionate about driving innovation in robotics and creating meaningful impact we encourage you to apply and bring your unique self to our team.


- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Degree or apprenticeship in mechatronics robotics or equivalent.
- Proven ability to work independently in the field diagnose problems under pressure and perform quick effective repairs without immediate supervision.
- Ability to follow structured procedures deployment checklists safety protocols and quality standards even in dynamic environments.
- Willingness and ability to travel to field locations - sometimes on short notice. Interest in both maintaining and operating robotics systems.

- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience with robotic operation and maintenance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at TX AUSTIN - 19.03 - 33.31 USD hourly