RMA Coordinator – Cx Material Fulfillment

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Essential Duties and Responsibilities

The following duties are representative. Other duties may be assigned.

Coordination and Tracking

• Verify quantity paperwork and system work of materials.

• Verify system status and documentation accuracy against physical material and provide the RMA planner with the information needed to complete SAP transactions.

• Lead the workcell to meet agreed RMA turnaround times and commits as communicated by the RMA planner; provide real-time feedback when commits are in jeopardy.

• Work closely with the RMA planner Planning Inventory Control and the Quality Supervisor to make sure the resources needed to meet commits are available.

• Track progress of orders to ensure they move through the process in time to meet committed delivery dates.

• Communicate problems concerns and recommendations to the workcell support staff.

• Maintain all required documentation and files including delivery and shipping documentation.

Hands-On Fulfillment and Shipment Readiness

• Monitor staged material and pull completion status; verify all required components are available and verified before shipment preparation begins.

• Support urgent expedited and customer-critical commissioning and field requests adjusting workcell priorities as needed.

• Perform packing and shipment preparation for RMA commissioning and field support orders.

• Verify material against pull lists and packing requirements including part number revision quantity and labeling.

• Package material using approved methods and prepare skids pallets and crates for shipping.

• Coordinate Quality and Outbound Audit (OBA) inspections and resolve discrepancies identified.

• Release material to shipping in line with customer requirements and shipping schedules and communicate status to the RMA planner.

Direction and Priorities

• Provide the workcell with priorities and direction to meet commits.

• Provide daily direction and guidance to the Dedicated CX Puller including pull priorities and staging requirements.

• Identify and remove bottlenecks in the fulfillment flow and balance daily workload across the workcell to keep orders moving.

• Order necessary components boxes and tools from the stockroom and provide them to the team.

• Provide direction and support to group leaders to ensure they are meeting the needs of their customers.

• Escalate shortages inventory discrepancies and material issues to Inventory Control and Planning.

• Support onboarding and training of new team members on packout safety and quality standards.

Workcell Standards Documentation and Improvement

• Own 5S and visual management standards for the fulfillment line including labeling floor markings staging locations and workcell audit readiness.

• Control shop floor supplies and consumable stock packaging materials boxes crating labels and tooling maintaining minimum levels and reordering to prevent shortages that stop pack out.

• Read Deviations and Work Instructions and ensure the necessary actions are performed relative to RMA and commissioning orders; ensure the team provides work instructions and rework packages for upgrades or complicated rework.

• Track workcell performance measures such as on-time shipment shipment accuracy turnaround time and drive process improvements and standard work.

• Participate in Lean and continuous improvement initiatives within the fulfillment workcell.

• Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor.

• Comply with and follow all procedures within the company security policy.

Management & Supervisory Responsibilities: Provides daily work direction and priorities. This role is not directly responsible for managing employees (e.g. hiring termination pay decisions or performance management).

Minimum Requirements

• High school diploma or equivalent preferred; and three to five years of relevant experience; or an equivalent combination of education and experience.

• Must be able to obtain and maintain all required job-related certifications.

Knowledge Skills and Abilities

• Experience with RMA fulfillment shipping or material coordination in a manufacturing environment.

• Ability to read and interpret pull lists packing lists work instructions and shipping documentation.

• Working knowledge of Microsoft Excel Outlook and Teams.

• Strong organization prioritization and attention to detail in a fast-paced environment.

• Clear communication and problem-solving skills across Quality Planning Inventory Control Shipping and Project Management.

Preferred Qualifications

• Experience supporting commissioning field service or customer escalation requirements.

• Knowledge of outbound quality inspection and freight or shipping documentation processes.

• Previous experience leading or coordinating a small operational team.

• Lean Manufacturing or 5S experience.

• Familiarity with Oracle SAP or Procore.

Working Conditions

• Onsite manufacturing and fulfillment environment.

• Ability to stand walk bend reach and perform repetitive tasks for extended periods with or without reasonable accommodation.

• Ability to lift and move materials up to 40 pounds with or without reasonable accommodation; mechanical lifting devices and team lifts may be used.

• Overtime may be required to support customer-critical shipments.

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Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

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