Risk Management Supervisor

You are a confident observant leader who thrives in a fast-paced environment and knows how to remain calm when others need support. You have a passion for keeping people safe solving problems and leading by example. As a Risk Management Supervisor you will help oversee the day-to-day safety and security operations of the hotel while providing guidance and support to the Risk Management team and ensuring a safe welcoming environment for our guests and Heartists.

WHAT YOU WILL BE DOING:

• Provide leadership and direction to Risk Management Officers during assigned shifts ensuring consistent execution of hotel safety security and emergency procedures.
• Support the health safety and security of all hotel guests Heartists visitors and hotel assets.
• Lead by example in providing warm professional and helpful service while maintaining a strong safety and security presence throughout the hotel.
• Maintain a thorough understanding of the hotels life safety systems and take a leadership role during emergency situations including fire alarms evacuations medical emergencies bomb threats severe weather and other emergency procedures.
• Respond to and oversee incidents occurring throughout the hotel ensuring situations are handled promptly professionally and in accordance with established procedures.
• Review incident reports and investigations for accuracy completeness and appropriate follow-up escalating significant matters to Risk Management and hotel leadership as needed.
• Conduct thorough investigations of incidents accidents injuries losses disturbances and other security-related matters including gathering statements reviewing available information and maintaining detailed documentation.
• Enforce hotel policies and procedures and partner with hotel leadership to address and correct safety security or policy violations.
• Provide coaching guidance and on-the-job training to Risk Management Officers to promote consistency accountability and professional development.
• Assist with shift assignments daily briefings pass-down communication and follow-up on outstanding Risk Management matters.
• Demonstrate the ability to effectively interact with guests and Heartists using professionalism sound judgment and diplomacy to de-escalate challenging situations and gather accurate information.
• Conduct regular patrols of guest areas Heartist areas back-of-house spaces and the hotel perimeter while ensuring Risk Management Officers complete assigned patrols and responsibilities.
• Oversee Lost and Found procedures and ensure items are properly documented secured stored and released according to hotel policy.
• Ensure package pass procedures are consistently followed for hotel property leaving the building.
• Enforce key-control procedures including proper sign-in/sign-out practices and completion of required key inventories.
• Identify potential safety hazards security concerns and areas of risk throughout the property and ensure appropriate corrective action or escalation.
• Maintain clear communication with hotel leadership and other departments regarding incidents operational concerns and matters requiring follow-up.
• Assist Risk Management leadership with training audits safety initiatives emergency preparedness and other departmental responsibilities as needed.
• Perform other duties and responsibilities as assigned.

Physical Requirements

Physical aspects of the position include but are not limited to:

• Constant standing and walking throughout the shift.
• Frequent bending kneeling pushing and pulling.
• Occasional lifting and carrying of up to 20 lbs.
• Occasional ascending or descending ladders stairs and ramps.

Qualifications :

YOUR ESPERIENCE AND SKILLS INCLUDE:

• High School Diploma or GED required; additional education or training in Security Risk Management Criminal Justice Hospitality or a related field is an asset.
• 23 years of related security risk management loss prevention or safety experience; previous supervisory or leadership experience strongly preferred.
• Previous experience in a hotel hospitality or similarly fast-paced environment is an asset.
• Working knowledge of Microsoft Word and Excel; experience with Opera or other hotel systems is an asset.
• Strong leadership skills with the ability to provide direction coaching and support to Risk Management Officers.
• Strong interpersonal organizational decision-making and problem-solving abilities.
• Ability to remain composed exercise sound judgment and take appropriate action during emergency or high-pressure situations.
• Strong investigative skills with the ability to gather information assess situations and conduct thorough follow-up.
• Excellent report-writing skills with strong attention to accuracy detail and confidentiality.
• Excellent verbal and written communication skills with the ability to communicate effectively with guests Heartists leadership and outside emergency personnel.
• Ability to professionally manage and de-escalate challenging or sensitive situations while remaining calm courteous and respectful.
• Highly responsible dependable and able to maintain a high level of professionalism and discretion.
• Detail-oriented with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Ability to work independently with minimal supervision while also contributing effectively as part of a team.
• Ability to lead by example and hold team members accountable to established policies procedures and service standards.
• Ability to anticipate and respond to guest and Heartist needs while maintaining a professional welcoming and safety-focused approach.
• Ability to work rotating shifts as needed including mornings afternoons mid-shifts overnights weekends and holidays.
• Ability to maintain a flexible schedule based on the operational needs of the hotel.
• Warm caring approachable and helpful with a genuine commitment to the safety and well-being of others.

Additional Information :

WHAT IS IN IT FOR YOU:

• Hourly Rate: $28.86
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
• Comprehensive Benefit Package which offers: Health Dental Vision Life Disability & AD&D insurance Accidental Injury Insurance Hospital Support Critical Illness Insurance 401K plan Paid leave such as Vacation Personal Maternity/Paternity and Holiday.

Heart Artist Heartist
Our Heartist Culture 
At Accor we are all Heartists. Passionate and experts in what we do each and every one of us with our own personality master the fine art of welcoming connecting and serving others. We are passionate about people and attentive to the world it is the Heartist way of being.

Generous attentive and free we ensure that everyone can come as they are and feel like they belong. As one big team we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How we do it We care we dare we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories everything is related. We are driven by our shared values. 

Come As You Are
Imagine a workplace with leaders and colleagues who show up real who embrace vulnerability let go of egos and inspire authentic genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race gender background or anything really!

For five years in a row our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU then apply with us today and tell us about yourself! 

Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. Swissotel Chicago is committed to making a positive impact in the community through partnerships with local nonprofit organizations and community initiatives. Weve proudly supported organizations such as One Family Illinois and All Stars Project helping provide resources opportunities and support to individuals and families in need. Through volunteer efforts charitable partnerships and community engagement we strive to give back and create meaningful connections beyond the workplace.  

Our Vitality
Made possible by Harry Weeses visionary design Swissôtel Chicago boasts forever views of the Chicago skyline Navy Pier and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service build meaningful relationships and lead quality lives. With incomparable event space 662 newly renovated guest rooms and suites a one of a kind penthouse ballroom and flawless food & beverage delivery Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.  

About Accor
We are a worldwide Augmented Hospitality leader. We are 300000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

Were so much more than hotelswere creating innovative lifestyle experiences whether you live work or play. Blaze your own trail from 50 hotel brands restaurants nightclubs spas co-working spaces and tech start-ups. 

About Swissôtel Hotels & Resorts 
Swissôtel Hotels & Resorts got its start in Switzerland a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world with many more in development. 
 
As guests of the world every Swissôtel upholds Swiss sustainability fact Swissôtel has a mission: to treat guests team members and the environment with equal respect. Swissôtel is now part of Accor a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4000 hotels resorts and residences around the globe. But no matter how international Swissôtel becomes just like the country it was founded in it remains a small hotel at heart.
 

Remote Work :

No

Employment Type :

Full-time