Reverse Logistics Manager

• Lead reverse logistics operations including returns RMA repairs refurbishment warranty claims asset recovery and product disposition.
• Develop and manage end-to-end RMA processes for customers and internal stakeholders.
• Ensure returned products and materials are received inspected processed and dispositioned efficiently.
• Oversee quarantine inventory and disposition decisions.
• Maximize inventory recovery through repair refurbishment component harvesting resale recycling or redeployment.
• Partner with Finance and Supply Chain to reduce inventory write-offs and obsolete inventory costs.
• Maintain accurate inventory transactions and reconciliation within ERP and warehouse systems.
• Partner with Quality Engineering and Manufacturing teams to identify root causes of product failures and return trends.
• Manage customer escalations related to returns warranty and product recovery.
• Develop KPIs and dashboards around return volumes cycle times failure trends recovery rates costs and customer impact.
• Drive process improvements using Lean Six Sigma and continuous improvement methodologies.
• Manage relationships with third-party logistics providers repair vendors carriers recyclers and service partners.
• Lead coach and develop reverse logistics team members while establishing clear performance expectations.

• Bachelors degree in Supply Chain Management Logistics Business Operations Management Engineering or a related field.
• 7 years of progressive experience in reverse logistics supply chain manufacturing operations warehouse management or a related function.
• 3 years of leadership experience managing teams and operational processes.
• Hands-on experience with RMA warranty repair refurbishment returns or product recovery operations.
• Strong understanding of inventory management warehouse operations transportation and supply chain processes.
• Experience working with ERP platforms such as SAP Oracle Microsoft Dynamics or similar systems.
• Advanced Excel and data analysis skills.
• Strong project management problem-solving and stakeholder management capabilities.

• Experience within electronics manufacturing server hardware data center equipment technology hardware EMS or other high-tech manufacturing environments.
• Experience with failure analysis warranty management and/or repair depot operations.
• Experience supporting global customers or international reverse logistics operations.
• Experience with WMS and transportation management systems.
• APICS/ASCM certifications such as CPIM CSCP or CLTD.
• Lean Manufacturing and/or Six Sigma certification.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: By submitting an application you are consenting to being contacted by INSPYR Solutions through phone email or text.