Revenue & People Operations Supervisor

Revenue & People Operations SupervisorPosition OverviewThe Revenue & People Operations Supervisor supports the daily financial and people operations of the location performing the hands-on work of cash office administration HQ reporting accounts payable coordination and day-to-day people operations tasks across the employee lifecycle. This role may supervise assigned team members providing task direction and quality checks on their work under the guidance of the General Manager. The Revenue & People Operations Supervisor operates primarily through direct execution of established processes cash reconciliation timekeeping administration onboarding coordination escalating discrepancies policy questions and non-routine issues to site leadership rather than resolving them independently. Their core responsibility is the accurate timely and compliant completion of daily financial and people-operations tasks that keep the location & Revenue OperationsThis role performs the daily work of cash office administration and financial reporting following established HQ processes and escalating variances to the Management assigned cashiers evaluate performance and coach and document cash handling practicesOversee daily cash office operations ensuring accuracy security and timely completion of HQ-required reportingComplete required HQ reporting including Petty Cash OSCR Gross Sales Report OFR Trial Balance Reports Invoicing Fintech and Sales by Stand reportsAdminister HQ Accounts Payable software and related transmissions and reportsContact vendors to reconcile invoice discrepancies shortages overshipments or arrange emergency shipmentsMeet fiscal deadlines and communicate financial variances to the Management team promptlySupport payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planningAdministrative & Facilities SupportThis role provides day-to-day administrative and facilities support for the location following established procedures and communicating issues to the appropriate storage systems and warehousing procedures to support efficient use of spaceProvide branch administrative support including phones word processing and related office functionsDocument and communicate discrepancies including employee accountability issues to the office and Management teamCommunicate routinely with SSA HQ the Director of Audits and Controls the Office Team and the client and site Management TeamMaintain a clean safe and organized work environment and support SSAfety training and daily operational expectationsEmployee Lifecycle SupportThis role supports the day-to-day people operations function executing established onboarding and recruiting processes and escalating exceptions to site the on-site employee experience from hire to exit helping build a welcoming and engaged team cultureHelp execute HQ-led and local employee engagement activities under the direction of leadershipServe as the first point of contact for day-to-day questions on EAP leave and benefit programs directing employees to the correct resourceSupport the recruiting cycle for hourly roles including postings pipeline management screening and interview coordinationOwn end-to-end onboarding coordination and start-date readiness including new hire documentation uniforms badges and access credentialsTraining Timekeeping & ComplianceThis role administers timekeeping and training tracking per established company processes flagging discrepancies and escalating recurring patterns rather than resolving policy questions timeclocks are set up and working properly with employee time records accurate and approvals submitted within payroll deadlinesHelp department managers track attendance trends absences tardiness and missing punches flagging discrepancies for manager follow-up per established processesCoordinate site-level training for new hires and frontline team members on policies and day-to-day practicesTrack completion of required training and maintain training records to company standardSupport employee separations with proper documentation and a respectful compliant offboarding processSupport site-level compliance with employment law recordkeeping and SSAfety standards partnering with Payroll People Department and HQTeam Leadership & DevelopmentWhere this role supervises assigned team members it provides day-to-day task direction and coaching rather than independent management accountability professionalism and strong work ethic for the teamSupervise and coordinate the day-to-day work of assigned team members ensuring timely and accurate completion of core processesProvide clear direction training and coaching to help team members perform consistentlyMonitor workload and process execution to maintain efficiency and responsiveness at the locationThis is not an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments).Profile Were Looking For: Education & ExperienceFive years of cash handling experienceThree to five years of administrative cash room or related operational experiencePrior experience coordinating or supervising the work of others in a fast-paced operational environmentExperience supporting hiring onboarding employee records or attendance/timekeeping administration (including I-9 compliance and recordkeeping)Experience supporting a frontline hourly or seasonal workforce preferredAll educational backgrounds accepted; ServSafe or Food Handling Certification a plusBilingual skills if relevant to the workforce population a plusPosition RequirementsMust be 18 years of age or olderPhysical ability to stand and walk for extended periods and to move and handle boxes up to 3550 lbs as necessaryAbility to work varied hours including nights weekends and holidays as business requiresValid drivers license required for roles involving a company vehicle or golf cart subject to DMV checkWork EnvironmentThe Revenue & People Operations Supervisor works on-site in an active hospitality environment splitting time between cash office administration general office support and frontline coordination on the operations floor. The role requires flexibility to move between financial reconciliation people-operations tasks and hands-on team support within the same shift while meeting daily HQ reporting & BenefitsFull-Time non-exempt eligible for overtime Time Off plan: up to 144 hours based on Dental Vision Life Insurance and other voluntary benefits for you and your family; employee premiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Leave and your or your familys serious medical to 40 hours Paid -Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicableTuition Discount through Partnership CollegeHoliday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F Souvenir Cinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document