Retail Training Manager

Border Bank is seeking a Retail Training Manager to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo North Dakota or Badger Baudette Clearbrook Coon Rapids Greenbush International Falls Middle River Roseau or Thief River Falls Minnesota.

The Retail Training Manager reports to the Customer & Employee Experience Director and is responsible for developing implementing and maintaining training programs resources and procedures that support the success of Border Banks retail teams. This position serves as a key partner to Retail Deposit Operations Loan Operations Risk and other departments to ensure employees are equipped with the knowledge tools and resources needed to deliver exceptional customer experiences and operational excellence.

• Design develop coordinate and deliver onboarding transition and ongoing training programs for retail staff to support competency compliance product knowledge and service excellence.
• Create and maintain retail learning resources job aids procedures and reference materials to ensure accuracy consistency and accessibility.
• Partner with Deposit Operations Loan Operations Risk and other departments to create and maintain retail processes procedures and support resources.
• Serve as a primary resource for branch staff regarding retail policies procedures and operational processes providing guidance and appropriate escalation support when needed.
• Identify and address learning and resource needs related to bank-wide products services initiatives and process changes.
• Monitor training effectiveness and recommend improvements that enhance employee knowledge performance engagement and retention.
• Research and implement adult learning best practices and training delivery methods to improve the learning experience.
• Leverage learning technologies communication channels and training platforms to effectively deliver educational content.
• Serve as a subject matter expert on retail systems by providing user guidance supporting troubleshooting efforts and identifying opportunities for system optimization from an end-user perspective.
• Represent the Retail department on project teams and initiatives focused on customer experience employee experience branch efficiencies and operational best practices.
• Evaluate project impacts on retail teams and develop supporting procedures communications and training plans.
• Manage the online account opening channel to ensure appropriate coverage processing efficiency and service levels.
• Develop and maintain training materials communications and resources related to retail products services procedures and operational changes.
• Build strong working relationships with retail leaders banking peers training professionals and industry organizations to identify emerging trends and best practices.

• Associates degree in a related field or equivalent specialized training.
• Minimum of three years of banking experience preferred.
• Minimum of one year of training coaching employee development or instructional experience preferred.

Border Bank offers a comprehensive benefits package designed to support your health financial well-being and work-life balance:

• Paid Time Off & Paid Holidays
• Paid Parental Leave & Childbirth Recovery Leave
• Health Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with Employer Match
• Bank-Paid Life Insurance & Long-Term Disability
• Supplemental Insurance Options (Accidental Injury Heart & Stroke Cancer Intensive Care Hospital Indemnity Critical Illness Life and Short-Term Disability Insurance)
• Employee Assistance Program (EAP)
• Wellness Dollars
• Civic & Recreational Benefit
• Education Assistance

If youre passionate about employee development operational excellence and creating exceptional customer and employee experiences we encourage you to apply today.

Required Experience:

Manager