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Retail Sales Floor Lead- Clienteling

Article

Job Location:

Bellevue, WA - USA

Hourly Salary: USD 26 - 28

Posted: 12 August 2026 (Yesterday)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

Department:

Retail

Job Summary

Hi there were Article. Since 2013 weve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now were moving from clicks to bricks and opening physical retail stores across the US and Canada expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead Operations youll help model meaningful customer experiences while supporting team success and driving showroom performance.

Why We Need You:

For our new Bellevue Store you will play a pivotal role in shaping the success of our brand-new location. You are:

An Operational Champion & Role Model: Ready to establish foundational operational processes maintain inventory accuracy and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
A Hands-On Peer Coach: Skilled at supporting the team in real-time sharing operational standards and safety practices and guiding the floor during your MOD shifts to help Home Experts build confidence.
A Champion for Customer Connection: Focused on ensuring a safe organized and operationally ready showroom that enables an incredible customer experience while handling floor escalations with empathy and care.

About the new store:

This is our second store in Canada and were excited to be based in the heart of Torontos fashion district and become part of the local community.

Our store address is: Lincoln Square North Bellevue WA 98004
Store size: 8400 square feet
Staff size/ model: 1x Store Manager 2x Assistant Managers 2x Sales Floor Leads 6-8x Home Experts (associates)
Hours of operation: The store is open 7 days per week Monday - Saturday 10 am - 8 pm Sunday 11 am -7 pm

Interview and Onboarding Schedule

First Interview ( August 24th- August 28th )

A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (Sept. 3rd- 4th )

In person interview with new Store Manager.

Start date: September 21st 2026

What Youll Do

Customer Experience & Sales Execution:

Lead by Example: Model hospitality-first service on the sales floor helping customers find the right solutions through deep product expertise.
Support Clienteling: Actively participate in appointment-setting customer follow-ups and outreach to build loyalty and repeat business.
Resolve Floor Escalations: Act as the first point of contact for customer concerns resolving issues with empathy and professionalism.
Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.

Daily Coordination & Peer Support:

Run Daily Huddles: Lead brief team huddles focused on the days sales goals appointment schedules and daily priorities.
Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts managing opening/closing checklists and keeping the team organized and on task.
On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips sharing best practices and modeling service standards.
Maintain Floor Presence: Serve as an accessible trusted resource for the team throughout the day to keep the floor running smoothly.
Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Who You Are

Qualifications:

2 years of experience in retail hospitality sales customer service or a similar customer-facing environment.
Keyholder experience (e.g. Lead Senior Associate or Keyholder) is highly preferred.
Proven experience with or a strong interest in clienteling appointment-based selling or customer outreach.
Comfort using point-of-sale systems basic CRM/clienteling tools and retail technology.
Outstanding communication skills with a natural ability to connect with people and build trust quickly.

Leadership & Peer Support

Leads by Example: Models hospitality-first service positive energy and work ethic on the sales floor.
Real-Time Support: Offers on-the-spot coaching shares product tips and helps peers gain confidence.
Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
Positive Champion: Fosters a collaborative supportive team environment where wins are celebrated.

Must Have:

A customer-first mindset and a passion for creating exceptional experiences.
Confidence building relationships and creating meaningful customer connections.
Resilience adaptability and the ability to multitask during busy showroom hours.
Strong sales and service instincts with the ability to influence and inspire others.
Uses sound judgment to make decisions and escalate issues when appropriate.
Open availability to work a flexible schedule including weekends evenings and holidays.

Additional Requirements:

Ability to frequently move throughout the showroom environment
Ability to lift and move merchandise up to 30 lbs independently or with team assistance
Legally authorized to work in the United State
- Article participates in E-Verify.
Completion of a criminal background check

Perks & Benefits

Wealth

The Starting Hourly Range is: $26- $28 hourly
Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals eligible employees receive an annual cash bonus.
401(k) Match: 4% matched contributions to help you save for the future.
Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation & Paid Time Off

Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
Paid Holidays: 8 paid company holidays 1 Inclusion & Diversity day.

Total Health & Insurance Benefits

Health Benefits: Benefits-eligible with coverage for Medical Dental & Vision.
Paid Sick Leave: 6 well-being (sick) days.
Insurance: Life & Disability insurance and Travel Medical insurance.
Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.

*Prorated

#INDARTICLERE

Required Experience:

Manager

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