Retail Operations Coordinator

• Provide administrative support to the Retail Operations Manager and Retail Department.
• Answer telephones respond to emails maintain departmental correspondence and greet homeowners guests vendors and staff professionally.
• Maintain departmental files records reports contracts and operational documentation.
• Coordinate communication between Retail Operations and other Sea Colony departments.

• Prepare and process purchase orders invoices expense reports check requests vendor payments and related documentation.
• Monitor departmental expenditures and maintain accurate budget tracking spreadsheets.
• Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
• Maintain organized financial records in accordance with company procedures.

• Compile daily weekly monthly and seasonal operational reports.
• Assist with analyzing sales inventory labor and operational statistics.
• Prepare reports spreadsheets charts and presentations for management and Board meetings.
• Assist with annual budgeting and forecasting.

• Assist in the daily operation of:
• Beach Shoppe
• Beach Concession
• Tennis Pro Shop
• Other retail venues as assigned
• Provide exceptional customer service by resolving customer questions and concerns professionally.
• Assist with merchandise merchandising pricing receiving and inventory control.
• Support seasonal operational planning and special events.

• Monitor inventory levels and maintain accurate inventory records.
• Assist with receiving transfers cycle counts and year-end physical inventory.
• Coordinate inventory replenishment with vendors.
• Assist in developing inventory plans before and after each season to maximize inventory turns and minimize shrinkage.

• Program and maintain Point-of-Sale (POS) systems.
• Update pricing inventory files promotions and product information.
• Serve as the Retail Department liaison with Information Technology and POS vendors.
• Troubleshoot hardware and software issues and coordinate technical support.

• Provide outstanding service to homeowners guests seasonal employees and vendors.
• Assist customers with retail purchases reservations beach equipment rentals and general inquiries.
• Resolve customer concerns in a courteous and professional manner.

• Assist with beach equipment operations during peak season when needed.
• Support seasonal staffing scheduling and administrative onboarding.
• Assist with departmental projects and operational initiatives.
• Perform other duties as assigned by the Retail Operations Manager.

• Attend one or two merchandise buying trips annually with the Retail Operations Manager.

• Associates or Bachelors degree in Business Administration Retail Management Hospitality Management or related field preferred.

• Minimum35 yearsof administrative support experience.
• Minimum3 yearsof retail operations or retail management experience preferred.
• Hospitality resort recreation or property management experience is highly desirable.

• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Office skills especially:
• Excel
• Word
• Outlook
• PowerPoint
• Experience preparing financial reports and spreadsheets.
• Familiarity with inventory management systems.
• Experience with Point-of-Sale systems.
• Ability to learn new software quickly.
• Strong attention to detail and accuracy.

• Frequently sit stand walk bend and reach.
• Lift and carry2550 pounds.
• Walk between multiple retail locations and beach stations throughout the workday.
• Work indoors and outdoors in varying weather conditions during the summer season.

• Days
• Evenings (as needed during summer season)
• Weekends
• Holidays
• Extended hours during peak summer operations

• Hospitality or resort operations
• Retail management
• Inventory control
• Budget administration
• Financial reporting
• Microsoft Excel (advanced)
• POS administration
• Vendor management
• Data analysis and reporting

Required Experience:

IC