Retail Online Communications Manager

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best 2028Here on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer this role you will guide a team to build scale and optimize the direct-to-customer communications that reach millions of Apple customers every day.

As the Retail Online Communications Manager you will lead a globally distributed team that creates email SMS and other direct-to-customer transactional communications. Operating in a fast-paced continually changing environment you will drive the strategy and execution of these critical customer touch points and translate between technical and business teams to turn ideas into action. You will also present insights and recommendations to leadership adapting your communication style to fit cross-functional audiences.

Lead mentor and advocate for a globally distributed team of project managers developers and support specialists and drive career development succession planning and performance the development and deployment of transactional communications such as email SMS and push notifications across Apple Retail platforms the team in executing across global communication channels by setting clear expectations removing roadblocks and reviewing project between technical and business teams to align priorities and drive execution from ideation to strategic recommendations to leadership and cross-functional teams adapting your communication style to the with cross-functional teams to assess operational feasibility and align on trade-offs and resource a collaborative environment where team members feel empowered to share ideas and maintain composure during high-pressure retail moments and product and implement process improvements to build a scalable customer communications infrastructure.

Bachelors degree in a related field or equivalent experiencen7 years of experience managing projects or programsn3 years of experience mentoring and guiding others through developmental and timely feedback project milestones and presenting to and influencing senior leadership through written and verbal communication including advocating for the customer experience in written contentnExperience managing multiple projects and programs simultaneously across a global scopenExperience leading geographically distributed teams while supporting a diverse and inclusive team culturenAbility to work outside of standard business hours and travel as business needs require

10 years of experience leading cross-functional teams with worldwide scopenExperience with transactional communications direct-to-customer messaging channels and related infrastructurenExperience managing remote or globally distributed teams across multiple time zonesnTechnical leadership experience including familiarity with templating engines such as Apache Velocity and software development practicesnPMP Scrum Master or related project management certificationnExperience navigating confidential information within matrixed organizational structuresnAbility to foster an inclusive collaborative team culture across a distributed workforcenUnderstanding of Apples brand voice with the ability to advocate for the customer experience across written communications