Retail Lead, ft Dining Services

At Roger Williams University students are prepared to be thinkers and doers ready to solve challenging problems with innovative solutions. RWU offers 50 majors and robust offerings of graduate and professional programs across eight schools of study including Rhode Islands only law school with campuses on the coast of Bristol and in the heart of Providence R.I. With small classrooms and a focus on undergraduate and graduate research and community engagement a Roger Williams education blends the strength of liberal arts and professional studies providing all students with the depth and breadth of interdisciplinary thinking and well-rounded knowledge necessary to succeed in our interconnected global world. RWU is committed to strengthening society through engaged scholarship so that students graduate with the ability to think critically and apply the practical skills that todays employers demand.

Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value all races genders identities and abilities. RWU is committed to creating a thriving community that encourages lifelong learning professional development and academic innovation.

The Retail Operation Attendant Lead Personnel is responsible for providing cash operation services and completing various support tasks during the assigned shift. The hours for this position may vary and include nights and weekends.

Essential Functions/Characteristics

Interacts professionally with other employees customers and suppliers.

Performs quality work within deadlines with or without direct supervision.

Works effectively as a team leader on all assignments.

Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Cleaning Services

Cleans work areas equipment and utensils distributes supplies utensils and portable equipment.

Keeps cashier area clean utilizing proper cleaning products and adhering to established sanitation standards.

Keeps customer tables chairs and counters clean and neat.

Compliance

Interacts with co-workers to ensure compliance with company service standards and inventory and cash control procedures.

Monitors sanitation food production handling and storage practices of assigned unit and ensures compliance with established standards.

Confidentiality

Confidentiality extends to all matters involving the University its agents or employees and must use professional judgment in disseminating information as part of executing specific job responsibilities.

Respects and maintains confidentiality parameters of operation professional protocols and individual privacy.

Customer Service

Serves customers in an efficient and friendly manner resolves customer concerns seeking assistance from supervisors or management as needed.

Food Preparation

Stocks all customer supplies per direction of supervisor on duty.

Stocks prepares cooks and serves all menu/food related items in unit assigned.

Washes peels cuts and seeds vegetables and fruits.

Leadership

Accurately reports all cash receipts make deposits and file the appropriate paperwork daily.

Consistently monitors standards and makes recommendations for improvements or cost reductions without sacrificing established service quality standards.

Demonstrates complete understanding of departmental requirements and interprets their intent accurately to staff members. Maintains sick line and fills open positions.

Monitors customer traffic/buying trends and makes appropriate adjustments to improve service deliver.

Monitors daily performance and productivity of staff and ensures compliance with established timetables and quality standards.

Posts schedule on a weekly basis.

Routinely inspects areas of assigned responsibility and reports all substandard safety security or equipment conditions to Cash Operations Manager.

Schedules employee time off according to established union contract.

Trains staff as assigned and assists with orientation of new employees in a timely and efficient manner.

Retail Operations

Compiles weekly inventory of all point of sale coolers racks and walk in coolers.

Counts verifies and reconciles daily sales following all cash handling standards.

Set up and Preparation

Carries pans kettles and trays of food to and from workstations stove and refrigerator.

Inventories supplies daily and requisitions items as needed to meet par levels.

Additional Functions

Monitors customer traffic/buying trends and makes appropriate adjustments to improve service delivery.

Maintains sick line and fill open positions. Posts schedule on weekly basis.

Under the direction of the Cash Operations Manager schedules employee time off according to established union contract.

Trains staff as assigned and assists with orientation of new employees in a timely and efficient manner.

Confidentiality extends to all matters involving the University its agents or employees and must use professional judgment in disseminating information as part executing specific job responsibilities.

FT Dining
$500 signing bonus after a 4-month satisfactory probationary period is completed.
**Competitive salary and excellent benefits package including health dental paid holidays free parking free meals during working hours free uniforms free gym membership tuition benefits paid employee referral program and a generous 403(b) match **

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or equivalent. A minimum of 3 years as a food service professional with a minimum of 1 year of supervisory experience. Strong background in food preparation a la carte fast foodcooking and service. Ability to interact with diverse and high volume customer base in a friendly and efficient manner. Ability to use the time clock system properly and record worked hours for processing. Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance. Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties. Possess the ability to meet Bon Apptit unit specific uniform standards for this position. Utilize all Personal Protective Equipments per Bon Apptit guidelines. Wear a cut resistant glove whenever using a sharp or potentially sharp tool or instrument.

Preferred Qualifications

Higher Education degree.

At the Universitys discretion the education and experience prerequisites may be acceptedwhere the candidate can demonstrate to the satisfaction of the University an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race color religion sex national origin or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here:Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly.TITLE IX COORDINATOR: Dr. Jen Stanley 1 Old Ferry Road Bristol RI 02809 / Phone Number: /Email Address:

Please attach a resume cover letter and list of three (3) professional references.

For more information about our Dining Services opportunities please call our informational help line at: 401.254.3460 or email us at A manager will be in contact with you. Thank you!