Retail General Manager (CWRU Tomlinson)

Position Title: Retail General Manager

Location : Cleveland OH

Pay Range: $60000 to $80000

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things great food and outstanding service! At Bon Appetit you wont find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries instead our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative take risks and truly shine. We are committed to our staff growing trying new things and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Bon Appétit is seeking an energetic and hospitality-driven Retail Manager to lead the daily operations of our retail dining locations. This role is responsible for delivering an exceptional guest experience while driving operational excellence financial performance team development and adherence to Bon Appétits culinary and service standards.

The ideal candidate brings a positive service-focused mindset thrives in a fast-paced environment and has a passion for developing teams creating memorable guest experiences and maintaining the highest standards of safety cleanliness and operational efficiency.

Key Responsibilities:

Oversee the day-to-day operations of multiple retail dining locations ensuring outstanding service food quality and guest satisfaction.
Lead coach and develop frontline associates and supervisors to create a positive engaging and high-performing team culture.
Manage labor scheduling staffing levels and daily deployment to support business needs while maintaining labor efficiency.
Ensure all retail locations consistently meet Bon Appétits standards for food safety sanitation cleanliness and workplace safety.
Monitor and manage complex POS systems cash handling procedures and retail technology platforms to ensure operational accuracy and efficiency.
Maintain accountability for inventory controls cash management payroll administration and operational reporting.
Support recruiting hiring onboarding training performance management and succession planning initiatives.
Drive customer engagement and foster positive relationships with students faculty staff and campus partners.
Analyze operational and financial performance metrics identifying opportunities to improve sales profitability and guest satisfaction.
Ensure compliance with company policies university guidelines and all local state and federal regulations.
Partner closely with culinary catering and campus leadership teams to support special events promotions and campus initiatives.
Complete required daily weekly and monthly reports accurately and on time.

Preferred Qualifications:

Bachelors degree in Hospitality Management Food Service Management Business or a related field preferred; equivalent combination of education and experience will be considered.
3 years of foodservice retail hospitality restaurant or café management experience in a high-volume environment.
Strong hospitality mindset with a genuine passion for guest service and team development.
Experience leading and motivating teams in a fast-paced customer-focused operation.
Proficiency with POS systems labor scheduling platforms payroll systems and Microsoft Office applications.
Demonstrated experience managing staffing scheduling training and employee performance.
Knowledge of retail operations cash handling procedures inventory management and cost controls.
Strong understanding of food safety sanitation and workplace safety standards.
Excellent communication organizational and problem-solving skills.
Ability to analyze financial reports budgets labor metrics and operational performance data.
Comfortable working in a dynamic environment that requires flexibility multitasking and attention to detail.

Ideal Experience and Characteristics:

Positive attitude and solutions-oriented approach.
Strong leadership presence and ability to inspire teams.
Commitment to creating exceptional guest experiences.
Ability to remain organized and effective in a high-volume fast-paced environment.
Passion for coaching mentoring and developing employees.
Dedication to maintaining a safe clean and welcoming operation for guests and team members alike.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetitare offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely click here or copy/paste the link below for paid time off benefits information.

Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID:1558110

Bon Appetit

Mehdi Mohammed