Retail Collections Associate

Merchants Bank Winona is seeking a Retail Collections Associate. Hours for this position are generally Monday through Friday from 8am include contacting customers regarding consumer mortgage and credit card accounts that are delinquent charged off or experiencing other repayment issues. Will recommend possible loan modifications or other loss mitigation solutions. Follows established collection policies procedures and legal requirements. Also involves reporting filing mortgage insurance claims and working with collections software for updates and degree preferred or high school diploma combined with relevant comparable work experience required. Prior experience in bank collection practices and procedures preferred. Requires a well-organized individual with good communication skills and ability to make sound independent judgments. Must enjoy dealing with and serving people and have good problem-solving skills. Customer confidentiality is Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Pleaseclick on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with disabilities. Job Summary: This person will be responsible for collecting consumer mortgage and credit card accounts that are delinquent charged off or experiencing other repayment issues. Responsibility also includes assisting the Retail Collections Manager with planning directing and controlling the retail loan collection function to help ensure that established collection policies procedures and legal requirements are followed and periodically evaluated and modified as needed. Timely action is expected on routine early delinquencies in an effort to maintain low delinquency ratios. Also responsible for assisting with repossessions foreclosures and management of Other Real Estate Owned (OREO). Requires a well-organized individual with good communication skills and ability to make sound independent judgments. Must enjoy dealing with and serving people and have good problem-solving Responsibilities:Contact customers regarding delinquent consumer mortgage and credit card accounts according to bank investor and regulatory guidelinesRecommend possible loan modifications or other loss mitigation solutions repossession charge off or foreclosureUnderwrite hardship packages in accordance with bank investor and mortgage insurance guidelinesUnder manager direction coordinate with attorneys for handling of court procedures for collection of loansUnder manager direction manage bankruptcy filings for consumer mortgage and credit card accountsUnder manager direction manage the handling of mortgages from delinquency through foreclosure and saleAssist with facilitating the preservation and disposition of foreclosed and repossessed propertyMonitor continuous overdrafts on retail accounts for potential account closureTimely file mortgage insurance claimsAssist with management of FNMA/Freddie Mac reimbursementsReport delinquent mortgage loan activity to investors and mortgage insurance companies as requiredAssist with preparation of all delinquency and collection area reports for management and the boardAssist with completion of quarterly liquidation reports for all loans on non-accrualAssist manager with utilization and management of collection software including periodic updates training and identification of opportunities for efficiency in delinquency monitoring and reportingMaintain thorough knowledge and understanding of bank investor and PMI policies procedures and guidelines and ensure compliance with all applicable federal state and local regulationsEmployee will be expected to contribute to a positive working environment through words and will be expected to greet internal and external customers in a friendly and outgoing will be expected to take responsibility to ensure that internal and external customers receive outstanding may be asked to perform other duties as required by business will be expected to complete compliance and product knowledge assignments in a timely and dependable attendance is an essential function for this to compliance with laws concerning financial Working Conditions: Primarily inside working environment. Low noise. Will have need for limited outside work when performing duties in the collection of Demands: Primarily sitting desk work; secondary will need ability to physically maneuver outside for limited periods of time. Will not require heavy lifting. Ability to use a computer is Demands/Skill Requirements/Competencies/Education:Prior experience in bank collection practices and procedures preferredBachelors degree preferred or high school diploma combined with relevant comparable work experience Strong knowledge of and experience with Fannie Mae Freddie Mac FHA USDA and Private Mortgage Insurance collections and reporting guidelines requiredForbearance modification loss mitigation foreclosure and repossession experience requiredStrong verbal written and human relations skills and ability to deal tactfully with customersServant leadership and team building skills with the ability to train othersHigh level of attention to detail and the ability to meet deadlines Position requires above average aptitude in dealing with people; ability to communicate with clarity; ability or aptitude in the areas of reasoning intelligence and numerical perception. Position requires individual to be action-oriented an excellent team player ability to manage time and work effectively manage self-development possess strong oral and written communication skills and leadership skills. Customer confidentiality is critical in this position. Relationships: Will have extensive customer and co-worker contact; must conduct self in a manner that will create a positive impression for the Bank. Responsible to the Retail Collections Manager for fulfillment of functions responsibilities and authority for their proper job description may be modified based on the company needs at any time may require employee to perform functions beyond those mentioned in this job description and employee is an at-will employee.