Retail Associate Manager

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

At T-Mobile we strongly encourage everyone including people of color veterans military spouses individuals with disabilities lesbian gay bisexual transgender queer and non-binary people and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Exciting opportunity! Youre ready for that thrilling step up in responsibility by partnering with the Retail Store Manager to support a team of hardworking dedicated people every step of the way. Why Because that caring go-the-extra-mile mentality is rooted deep within you and you know that when one person succeeds we all succeed. Youre a born leader. Youre ready to go All IN leading by example and encouraging your team go-to-bat for customers bringing passion insight know-how and follow through to every interaction. Along with the Retail Store Manager youre ready to empower the team to give it their all in becoming the best in the world at connecting customers to their world. Its a big responsibility but the reward is even bigger. Are you ready to take this revolution to the next level Good because WE. WONT. STOP.

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobiles aspirations of earning a place in our customers hearts and Mobile Expert success.
Responsible for infusing every stores Mobile Experts with a passion for T-Mobiles Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
Ensure that every need the customer has when coming into the store is met and that employees build the customers confidence by making their experience comfortable simple and by solving the whole problem.
Complete observations of Mobile Experts interactions with customers including feedback to be used in development training & coaching conversations.
Effectively manage customer wait time. Keep current on products services and promotions.
Lead by example staying up to date on the latest products services training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Also responsible for other Duties/Projects as assigned by business management as needed.

The experience youll bring:
1 year customer service and/or sales experience retail environment preferred
Available to work a varied schedule including nights weekends and holidays
Ability to lead and mentor people to deliver great results
Outstanding communicator with the ability to interact with teammates and customers

Okay. Youve seen what were looking for and youre up to the challenge. Heres what we can offer you in exchange for your world-class work:
Competitive base pay plus milestone bonuses
Benefits for part-time and full-time associates
Medical dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldnt do it without someone like you. So what do you say Isnt it time you explored what could become the career move of a lifetime We invite you to apply today!

Minimum qualifications:
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for
COVID-19 prior to starting work unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others or (2) for other reasons under applicable law.

At least 18 years of age
Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others or (2) for other reasons under applicable law.

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

T-Mobiles Commitment

Total Target Cash Pay Range: $57600 - $100900 inclusive of target incentives

Base Pay Range: $43200 - $75675

The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location T-Mobile employees in regular non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.