Restoration Estimator Project Coordinator

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

• Inspect residential and commercial property damage losses
• Perform detailed site inspections and assessments
• Create estimates using Xactimate and other estimating and industry software as required
• Develop accurate scopes of work
• Identify opportunities for supplements and additional services
• Work with insurance carriers adjusters TPAs and customers
• Review and revise estimates as project conditions change
• Assist with project inspections documentation and site visits as needed

• Obtain customer authorizations and approvals
• Ensure all required paperwork is completed correctly
• Coordinate project startup with production teams
• Communicate job expectations scope and timelines to crews
• Monitor project progress and address customer concerns
• Assist with scheduling and job flow management
• Ensure projects move efficiently from intake through completion
• Communicate with customers adjusters insurance representatives subcontractors vendors and internal team members regarding project startup progress completion scheduling and next steps

• Maintain accurate job files and documentation
• Review photographs drying documentation notes and supporting records
• Handle project-related correspondence with customers adjusters TPAs vendors subcontractors and internal team members
• Follow up on outstanding approvals documentation and project requirements
• Ensure files are complete accurate and audit-ready
• Assist with billing invoicing collections support and payment documentation as necessary
• Assist with additional project inspections documentation site visits and administrative support as needed

• Conduct final walkthroughs with customers
• Obtain completion certificates and customer sign-offs
• Help resolve punch list items and customer concerns
• Request Google Reviews and customer feedback
• Capture customer testimonials when appropriate
• Gather before-and-after photos and videos
• Assist with project closeout and final billing documentation
• Help ensure every customer receives an exceptional experience from beginning to end

• Identify opportunities to strengthen customer relationships
• Promote SERVPRO services professionally and ethically
• Help generate positive online reviews and local brand awareness
• Represent the company professionally in homes and businesses

• Answering incoming emergency service calls after hours
• Speaking with customers experiencing water fire mold or storm damage emergencies
• Gathering critical loss information and setting expectations
• Coordinating emergency response crews
• Dispatching technicians and resources as needed
• Responding to job sites when necessary to inspect losses scope work or assist with project startup
• Communicating with customers technicians management and insurance representatives during emergency situations
• Ensuring proper documentation and job setup procedures are followed from the initial loss through project completion

• Restoration industry experience
• Understanding of water mitigation fire restoration mold remediation and emergency services
• Strong customer service and communication skills
• Ability to manage multiple projects simultaneously
• Strong organizational and follow-up skills
• Proficiency with computers email and Microsoft Office
• Valid drivers license with acceptable driving record

• Xactimate experience
• IICRC certifications
• Prior experience as an Estimator Project Manager Crew Chief Production Manager or Restoration Supervisor
• Insurance restoration experience
• Experience working with TPAs and carrier programs

• Willingness to participate in an on-call rotation
• Ability to respond calmly and professionally during emergency situations
• Ability to occasionally work evenings weekends and holidays as business needs require
• Ability to travel throughout New Castle County Delaware County and surrounding service areas
• Ability to walk job sites climb ladders enter crawlspaces and inspect damaged structures when necessary

• Does what they say they will do
• Follows up relentlessly
• Returns calls texts and emails promptly
• Communicates clearly with customers adjusters subcontractors and teammates
• Takes ownership of problems and works toward solutions
• Understands that documentation matters
• Maintains a sense of urgency without sacrificing quality
• Holds themselves accountable
• Pays attention to details and follows projects through to completion
• Understands that customer communication is just as important as writing estimates
• Takes pride in delivering an exceptional customer experience from first contact through final closeout
• Understands that every file represents a customer going through a difficult situation and treats them accordingly

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.