Restaurant Performance Standards Manager

Your Role at Raising Canes:

The Restaurant Performance Standards (RPS) Manager leads a team of RPS Assessor(s) responsible for conducting comprehensive onsite evaluations that support Raising Canes standards for food safety cleanliness Customer experience and brand protection. This role ensures assessments are executed accurately consistently and efficiently while coaching and developing Assessors supporting program enhancements and partnering with Operations leaders to drive operational excellence across assigned markets.

Your Impact and Responsibilities:

• Manage the day-to-day performance development and coaching of RPS Assessors within assigned markets
• Onboard and develop RPS Assessors through ongoing coaching feedback and performance development
• Lead recurring team meetings to communicate assessment methodology updates scoring changes new standards and Company initiatives
• Ensure RPS Assessments are executed accurately consistently and in alignment with establish methodology operational standards and department expectations
• Monitor assessment execution results and reporting to maintain program integrity and identify risks trends and opportunities for improvement
• Partner with Restaurant and field support leadership to build understanding of RPS standards assessment methodology and performance expectations
• Serve as a subject matter expert on Restaurant operations food safety sanitation cleanliness and quality standards
• Support the implementation of Company programs initiatives and operational rollouts by ensuring alignment with the RPS program
• Partner with the Center of Excellence team to support the ongoing development enhancement and evolution of the RPS program
• Perform other duties as assigned

Qualifications :

Required Qualifications:

• 2 years of experience as a Raising Canes RPS Assessor with a demonstrated record of strong performance or 5 years of multi-unit management experience in the quick service or casual dining Restaurant industry
• Bachelors degree or equivalent work experience
• In-depth knowledge of Restaurant operations food safety sanitation and quality standards
• Ability to train coach and develop individuals and teams
• Ability to effectively present information to Restaurant Leaders and senior leadership audiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced evolving environment
• Strong analytical written verbal and interpersonal communication skills
• Proficient in Microsoft Office applications including Excel PowerPoint and Word with the ability to learn new systems and technologies

Preferred Qualifications:

• Additional food safety or quality certifications (e.g. HACCP SQF)
• Experience leading field-based operational assessment compliance audit or quality assurance programs
• Experience analyzing assessment data and identifying operational performance trends

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Essential Functions:

This position requires the ability to travel by vehicle or airplane up to 50% of the time. Flexibility to work a variety of shifts including days evenings and weekends. Candidates must be able to routinely taste food products containing meat dairy sugar and gluten. Work will be conducted in a fast-paced commercial kitchen environment with regular exposure to raw chicken dairy products eggs flour citrus and oil. Candidates must be able to stand and move for extended periods and perform physical tasks such as lifting up to 40 pounds kneeling bending stooping and navigating stairs as needed to support daily operations.

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Remote Work :

No

Employment Type :

Full-time