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Resource Coordinator

Workforce Connections

Job Location:

La Crosse, WI - USA

Yearly Salary: USD 49920 - 59259

Posted: 29 September 2026 (2 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Workforce Connections

At Workforce Connections Inc. (WCI) we believe that meaningful work changes lives. As a nonprofit organization dedicated to connecting people work and training we provide innovative workforce development family support education and community-based services that empower individuals strengthen families support employers and build thriving communities. Every member of our team plays an important role in creating opportunities removing barriers and helping people discover their purpose passion and potential.

Position Summary

The Resource Coordinator serves as the first point of contact for individuals seeking Workforce Connections services. This position welcomes participants assesses their needs provides resource navigation and connects individuals with workforce programs community resources or additional WCI services. Working collaboratively with participants Career Planners community partners and staff the Resource Coordinator helps ensure every individual receives timely compassionate and effective assistance.

Position Details

Reports To: Operations Manager
Classification: Full-Time Non-Exempt
Work Location: Assigned WCI work location or approved work arrangement. Regular travel throughout the region may be required.
Compensation: $49920$59259 annually ($24.00$28.49/hour) depending on qualifications and experience in accordance with WCIs Board-approved Pay Plan.
Benefits: WCI offers a comprehensive benefits package including health dental vision life and disability insurance; employer-supported health reimbursement benefits; paid holidays; generous paid leave; and professional development opportunities. Eligibility requirements apply.

Primary Responsibilities

Welcome participants and serve as the first point of contact for Workforce Connections services.
Assess participant needs and connect individuals with appropriate workforce programs community resources or WCI services.
Provide eligibility screening appointment scheduling resource navigation and general program information.
Support Career Planners and program staff through participant coordination and administrative assistance.
Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
Assist with outreach activities and help promote participant engagement and access to services.
Perform other duties consistent with the responsibilities of the position.

Education & Experience

Associates degree in human services business customer service education or a related field preferred. Equivalent combinations of education and experience may be considered.

Experience providing customer service participant intake administrative support workforce development human services or related services preferred.

Knowledge & Skills

Strong written verbal and interpersonal communication skills.
Excellent customer service organizational problem-solving and time management abilities.
Ability to work independently while building positive relationships with participants coworkers and community partners.

Technology

Proficiency with Microsoft 365 and the ability to learn agency software case management systems reporting platforms and other position-specific applications.

Other Requirements

Successful completion of required WCI training.
Ability to maintain confidentiality exercise sound judgment and travel as needed to perform the essential functions of the position.

Why Join Workforce Connections

At Workforce Connections our work changes lives. Every day our team helps individuals and families build employment financial stability and opportunity while strengthening employers and the communities we serve. If youre looking for a career where your work has purpose and your contributions make a meaningful difference wed love to hear from you.

Required Experience:

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