Resort Manager
Kissimmee, FL - USA
Department:
Job Summary
The Resort Manager manages all aspects of the resort-style community including its activities and the relationships between the community Troon the Board of Directors members guests associates government and industry. Serves as top management level at property.
- Administers Resort policies and procedures established by the Board of Directors.
- Plans develops and approves specific operational policies programs procedures and methods in concert with general policies.
- Monitors monthly and other financial reports/statements on a daily weekly and monthly basis for the facility and takes effective corrective action when necessary.
- Coordinates the development of the Resorts long-range and annual (business) plans.
- Works with Troon Human Resources Department to establish a basic personnel policy; initiating and monitoring policies relating to personnel actions training and professional development programs.
- Responsible for interviewing hiring training planning assigning and directing work evaluating performance rewarding and disciplining associates; addressing complaints and resolving problems.
- Directly manages all department leaders and employees.
- Attends conferences workshops and meetings to keep abreast of current information and developments in the field.
- Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Resort; takes effective corrective action as required.
- Provides advice and recommendations to the President and committees about construction alterations maintenance materials supplies equipment and services not provided in approved plans and/or budgets.
- Consistently ensures that the Resort is operated in accordance with all applicable local state and federal laws.
- Oversees the care and maintenance of all the Resorts physical assets and facilities.
- Ensures the highest standards for food beverage sports and recreation entertainment and other Resort services.
- Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.
- Reports member infractions to the Board of Directors for necessary action.
- Serves as liaison between all management staff and the Board of Directors.
- Maintains relations with police fire liquor control board health department and other governmental agencies.
- Establishes training programs inspection protocols and preventive enforcement measures to enhance emergency preparedness and response.
- Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
- Gives direction to and works closely with vendors outside contractors firms and individuals providing services lease agreements or contracts to the Resort.
- Regular and reliable attendance.
- Bachelors degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
- Regularly stands walks and sits.
- Occasionally may climb balances stoops kneels crawls crouches tastes or smells.
- Regularly uses hands to finger feel or handle reaches with arms and hands talks or hears.
- Occasionally lifts up to 50 pounds.
- Occasionally works in outdoor weather conditions.
- Noise level is moderate.
- Active Florida Community Association Management License
- Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Healthcare Benefits Medical Dental and Vision coverage.
- Retirement Benefits 401(k) with employer match (19 years of age and older).
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria.
Required Experience:
Manager
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more