Resolution Services Consultant

TriNet is a leading provider of comprehensive human resources solutions for small tomidsizebusinesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment lawcomplianceand employee benefits including health insurance retirementplansand workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. Ifyourepassionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dontmeet every single requirement Studies have shown that many potential applicants discourage themselves from applyingtojobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and about this role but yourpast experiencedoesntalign perfectly with every single qualification in the job descriptionnobodysperfect and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Resolution Services team will be responsible for the day-to-day operations supporting processes and customer service delivery. You will work closely with the Resolution Services management team to plan and oversee various tasks and deliverables required to meet committed timelines. Working on less complex escalations and applying effective project management principles processes and tools will be critical to their success. You will participate on cross-functional teams of Resolution Consultants to deliver on the customer resolutions. The candidate will need to understand customer internal business and technical requirements and translate this into reporting and deliverables and customer resolutions. You will need to possess strong communication skills with internal and external stakeholders. This role will also assist Senior and Lead Consultants with complex escalations as well as handle administrative functions of the department. The Resolution Consultant will interact with other TriNet departments for cross-team coordination and task execution. They must have strong organizational skills and excellent written and verbal communication skills. We are looking for someone who thrives in an evolving environment brings an enthusiastic collaborative and fun attitude and delights in getting stuff done in efforts of providing an excellent customer experience.

Essential Duties/Responsibilities

Closely work with internal and external stakeholders to ensure that solutions meet the expectation and can scale for future needs

Be cognizant of customer risk and coordinate solution options for issues

Support customer meetings and discussions related to escalations

Triage reported issues from customers and Customer Experience colleagues

Other projects and responsibilities may be added at the Managers discretion.

Job Requirements/Qualifications

Education

Requires a minimum of 2-3 years of related experience with a Bachelors degree; or 1 year and a Masters degree; or a PhD without experience; or equivalent work experience.

Training Requirements (licenses programs or certificates)

PMP or related certifications preferred

Six Sigma Certification preferred

Experience

Requires a minimum of 2-3 years of related experience dependent on level of higher education; see above.

Other Knowledge Skills and Abilities

Excellent verbal and written communication skills

Ability to communicate with employees at all levels of the organization

Strong knowledge and understanding of both state and federal employment laws

Excellent interpersonal skills

Excellent presentation and facilitation skills

A demonstrated commitment to high professional ethical standards and a diverse workplace

Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Proficient in Microsoft Office Suite

PEO Industry experience is preferred

The person in this role should be detail oriented with an ability to problem solve without getting flustered.

Prior project management and customer service experience preferred

Ability to define and execute a streamlined process using both human interaction as well as system automation capabilities

Ability to influence other teams to collaborate towards an end goal

Ability to handle multiple tasks concurrently with competing deadlines

Excellent problem-solving skills and hands on experience in deriving actionable business resolutions through effective analysis of facts of internal and external processes

Ability to interact with a variety of technical and non-technical team members

Ability to produce robust solutions to business problems with little direction or guidance

Ability to handle moderately complex projects involving integration with several systems

Work Environment

Work in clean pleasant and comfortable office setting

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preferred location for this role isAtlanta GA and the salary range for this location is$57800.00 to $98200.00. All qualified external applicants will be considered for an in-office role based qualified internal candidates are encouraged to apply and consider relocation toAtlantaand may beconsidered forremote hire at the companys candidates final salary offer will be based on the candidates skills education worklocationand experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on businessnecessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requiresan accommodationduring the application process should contactto request suchan accommodation.