Residential Program Aide Bilingual

Who We Are

At Hamilton Families our mission is to end family homelessness in the San Francisco Bay Area. Since 1985 we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible providing shelter and transitional housing to families in times of need supporting the wellbeing and academic achievement of children who experience homelessness and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here raise a family here and thrive here. We envision a Bay Area where housing is accessible and affordable where homelessness is rare brief and nonrecurring and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected supported and empowered to thrive.

What Youll Do

Were excited to be hiring for a Residential Program Aide! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Residential Program Aide will report directly to the Shelter Manager and be part of the Shelter Program team. This role is primarily responsible for providing a safe and healthful environment and welcoming atmosphere for program participants in the specific facility.

What Your Day Looks Like

• Maintain shift coverage supervision and contribute to a safe and orderly atmosphere for our participants
• Model and facilitate appropriate behavior following applicable Citys Grievance Policy for participants Ensure the safety of participants and staff by limiting facility access to participants staff and authorized visitors and service providers
• Respond appropriately to emergencies including contacting appropriate staff and interacting with police fire and medical personnel as needed
• Interact with participants to share information provide supplies and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality
• Provide front desk and other reception duties in a professional and courteous manner relay timely and accurate messages to participants and staff and provide information upon request about available services.
• Conduct regular rounds of the facility and interact with participants to share information provide supplies conduct intakes and facilitate interventions as necessary. Rounds include the interior (participant living quarters bathrooms and community rooms) and exterior of the building
• Perform daily cleaning and kitchen duties as needed including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen dining and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed
• Maintain and promote the cooperative harmonious and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF
• Provide varying shift coverage as needed
• Other duties as requested

What Makes You Successful in This Role

• Proven track record of providing support to participants clients and staff in the areas described above
• Background in a nonprofit organization or passion to work with individuals experience homelessness
• Excellent communication skills
• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized self-motivated and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Ability to respond appropriately to emergencies or critical situations

What You Bring

• A background in working with nonprofit organizations social services organizations or community-based programs
• Bilingual abilities especially in Spanish a plus
• Ability to use Microsoft Office Suite and other software

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical dental and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ Yes And
• Growth Mindset
• Data Informed
• EDI: Equitable Diverse and Inclusive

Language Fluency: Spanish

Compensation Range: $26.50 per hour

Position Type: Full-time/ Non-Exempt

Union Representation: Yes

Schedule: Swing Shift (3:30pm-12:00am)

Location:260 Golden Gate Ave San Francisco

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity diversity and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages including people of color candidates with lived experiences candidates in the LGBTQ community and candidates who identify personally at any part of the gender spectrum. Additionally we are committed to working with and providing reasonable accommodations for individuals with disabilities.