Residential Inside Sales Representative
Job Location:
Madison, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Looking for more stability consistency and a better work environment without leaving the HVAC industry This is your opportunity to put your HVAC experience to work in a role that offers career growth a steady 100% onsite environment and the chance to make a real impact.
As part of a Temperature Systems Inc. (TSI) youll be the go-to resource for customersproviding knowledgeable answers troubleshooting solutions and exceptional service with a professional friendly approach.
Reporting to the Inside Sales Manager youll support a variety of customer service functions while building valuable experience across the business. Youll also have the opportunity to assist with Counter Sales and/or Inside Sales responsibilities as needed keeping your days dynamic and expanding your skill set.
If youre ready to trade the unpredictability of the field for a stable role where your HVAC knowledge is valued and your career can grow this could be the move youve been looking for!
- Receive incoming customer phone calls and walk in traffic.
- Prepare and enter orders.
- Assist customers in identifying proper parts equipment and supplies; quote pricing and availability.
- Research parts to stock new equipment.
- Provide solutions to customer requests including research of the requests and suggest options to customers.
- Troubleshoot inventory and shipping problems.
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Coordinate delivery schedules between company and customer.
- Resolve customer complaints.
- Maintain working knowledge of product lines stocked by TSI.
- Proactively promote additional sales to customers.
- Maintain showroom by stocking shelves showcasing new products as well as straightening and keeping area clean.
- Responsible for after-hours calls on rotating schedule.
- Promotes and maintains a flexible cooperative positive team-oriented attitude with and between departments and end users.
- Ensures timely accurate proper records files databases etc. are developed and maintained for assigned areas of responsibility.
- May assist other departments with special projects as needed.
- Open and willing to perform other duties as assigned.
- High School diploma or a general educational degree (GED)
- 1-2 years of experience in HVAC
- 1-2 years of experience in counter sales and/or customer service (call center experience preferred)
- Experience with Enterprise Resource Planning (ERP) software (bonus points for CSD experience!)
- Excellent communication organization customer service problem solving and follow-through skills.
- Strong interpersonal skills to build long-term relationships with customers.
- Proficient in typing and data entry.
- Ability to balance a high volume of customer calls and emails.
- Experience working with Microsoft Office Suite products such as Outlook Excel etc. and SharePoint OneDrive.
- Able to work in a fast-paced varied/changing priority environment.
Why Join Us
100% Employee-Owned Company
Share in our success and help shape the future through our Employee Stock Ownership Plan (ESOP).
Career Growth & Leadership Development
Take advantage of advancement opportunities within a supportive family-oriented culture that invests in your success.
Tuition Reimbursement Program
Continue your education and build new skills with financial support for your professional development.
Exceptional Culture & Team Events
We work hard and celebrate together. Enjoy employee events such as baseball outings chili cook-offs ESOP competitions and more.
Work-Life Balance
Generous paid vacation company holidays and parental leave help you prioritize what matters most.
Enjoy a comprehensive benefits package and competitive pay designed to reward your contributions.
Required Experience:
IC
About Company
The Frozen Tundra might have been a bit warmer if someone had called Temperature Systems. The company distributes heating and air conditioning equipment through two locations in Green Bay and Madison, Wisconsin, Temperature Systems distributes Bryant, Carrier, Payne, and Tempstar heat ... View more
