Resident Service Coordinator

Resident Service Coordinator Old Colony - Boston MAPosition Description:The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work with property management building and sustaining relationships with local and regional partners planning programs and other on-site opportunities for residents and working one-on-one with residents to assist them in achieving their goals and maintaining housing Service Coordinator Role:Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services resources and entitlement programs as relationships with residents to better understand their aspirations and goals and connect them with local resources and partnerships with local organizations to successfully implement community engagement initiatives including implementation of required residents at multifamily properties (individuals and families) and senior properties (elders and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as fall prevention nutrition grief and loss medication management dealing with incontinence healthy weight loss brain health/improving cognitive functions and general social-emotional coordination of resident support and resources on housing stabilization issues such as late rent payments housekeeping and other lease with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance consistent outreach and communication with residents including completing new resident assessments newsletters flyers monthly calendars telephone calls and door Beacons data collection and analysis systems to document services provided to residents and outcomes and monitor the propertys Community Engagement Reasonable Accommodation requests for residents with with the property management team and attend weekly meetings as Skills and Abilities:Experience working with older adults and issues relating to isolation health and wellness and other social determinants of working with youth and families and issues relating to workforce development youth enrichment education and asset to understand and respect values attitudes and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning implementing and evaluating programs and of building and maintaining positive relationships with a wide variety of stakeholders including but not limited to residents senior staff volunteers interns and community partnersAbility to collect track and understand data in order to assess programs and partnerships and inform with technology and an interest in learning how to integrate new technology-based tools and resources into in a timely manner with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and communication organization problem-solving and writing with MS Excel PowerPoint Word Outlook and other computer of Yardi Property Management databases or FamilyMetrics is a of federal state and local policies affecting housing is a to work some weekends and evenings is in English and dominant language of minority in community i.e. Spanish Cape Verdean Haitian Creole Mandarin Chinese Russian etc. is a & Experience: Bachelors degree with a focus in social work human services public health or community development and/or 3-5 years equivalent work experience providing services in a Housing/Multi-Family housing environment or a private non-profit social service organization serving youth and families / seniors and people with disabilities. Compensation: $60000 - 66000 per yearActual compensation is influenced by a variety of factors including but not limited to skills experience qualifications and geographic location.