Reservations Supervisor

Wayne State University is searching for an experienced Reservations Supervisor at its Detroit campus location.

Wayne State is a premier public urban research university located in the heart of Detroit Michigan where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Reserve Student Center-run spaces on campus and assist customers (external departments and student organizations) through their event planning process including customer meetings tours room diagrams contracts and billing. Create the optimal experience for all customers by analyzing their budget needs and goals. Connect customers to the correct campus resources.

Co-supervise up to 20 student reservations and information desk staff. Provide leadership on all area responsibilities. Assist and participate in special projects such as staff recruitment and selection staff training departmental assessment goal setting and serve on divisional committees.

Serve as a coordination liaison to other departments and University personnel outside agencies and professional groups.

Work closely with the Student Center and Campus Reservations professional staff to ensure all pre-event preparations are complete. Assist with the development of short and long-range departmental planning.

Create implement update and distribute procedures and policies necessary to ensure smooth functioning of department. Other duties as assigned.

Education Bachelors degree

• Additional Education Information: Bachelors degree from an accredited college or university with a preferred concentration in Business Hospitality Student Affairs or Higher Education or an equivalent combination of education and/or experience. Masters Degree preferred.

Experience Experienced (minimum 2 years of job-related experience)

• Minimum of 2 years of job-related experience. Preference for related experience in student center reservations event planning student activities. Experience with EMS (Student Center Scheduling Software) preferred.

Knowledge Skills and Abilities

• Excellent organization management communication and human relations skills. Can work with events involving multiple parties. Able to deal with frequent change delays or unexpected events.
• Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Knows how to get things done both through formal channels and the informal networks. Demonstrates the ability to work effectively with senior leadership to establish and accomplish the departments mission strategic plans goals and objectives.
• Ability to work independently while establishing and maintaining effective working relationships with wide variety of constituents within and outside the University. Ability to work through others and make appropriate interventions to ensure workflow is efficient and adequate resources are available. Encourages collaboration and seeks feedback. Demonstrate an ability to share organizational knowledge and translate financial concepts to peers to support their personal development.
• Ability to shift priorities and multi-task on various projects. Develops strategies to achieve organizational goals. Accurately scopes out length and difficulty of tasks and projects. Realistically estimates time and resource requirements on projects.
• Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems.
• Possesses high ethical standards. Respects the confidentiality of information or concerns shared by others. Interprets and understands University policies and applicable laws and regulations to ensure personal and unit compliance.
• Expresses oneself clearly in conversations and interactions with others. Expresses oneself clearly and concisely in writing. Demonstrates the ability to plan and deliver oral and written communications that are impactful and persuasive including presentations to university management and committees.
• Availability to workdays nights and weekends based on event and conference schedule is required.

H43 - Business Operations

H4308 - Student Center Administration (H4308)

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $45000
• Salary hire maximum: $61000

Office evironment

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check including a criminal history check before starting work. If you are offered employment the university will inform you if a background check is required.

Required Experience:

Manager