Reservations Sales Agent Full-time

Black Desert Resort located among the dramatic red rocks and lava fields of Southern Utah is an ultra-premium destination offering luxury accommodations championship golf exceptional dining spa and wellness experiences outdoor recreation and curated resort programming.

The Reservations Sales team serves as one of the first and most important connections guests have with Black Desert Resort. Through personalized service thoughtful recommendations and a strong understanding of the complete resort experience Reservations Sales Agents transform guest inquiries into memorable stays while maximizing revenue opportunities for the resort.

Job Summary

The Reservations Sales Agent is responsible for creating an exceptional first impression of Black Desert Resort while converting guest inquiries into reservations and maximizing revenue through consultative selling upselling and personalized recommendations.

This position is an evolution of the traditional Reservations Agent role with an increased focus on sales performance revenue generation resort knowledge and experience curation. Reservations Sales Agents are expected to move beyond simply processing reservations by understanding each guests reason for travel anticipating their needs recommending the appropriate accommodations and experiences and confidently closing the sale.

The Reservations Sales Agent serves as a knowledgeable resort ambassador connecting guests with accommodations dining golf spa recreation and other resort experiences while delivering warm effortless and personalized hospitality throughout the booking process.

Job Specifications

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Compensation: $18.00 per hour base wage plus incentive opportunities with total hourly earnings of up to $30.00 per hour based on qualifying sales performance and the terms of the Reservations Sales Incentive Program.

Why Join Us

• Serve as one of the first ambassadors guests encounter when discovering Black Desert Resort.
• Earn additional compensation through the Reservations Sales Incentive Program based on qualifying sales performance.
• Comprehensive benefits for eligible associates including health insurance 401(k) with company match employee dining resort discounts and other applicable benefits.
• Opportunities for professional development and advancement within Reservations Revenue Sales Rooms and resort operations.

Key Responsibilities Including But Not Limited To

• Respond to inbound reservation inquiries by telephone email and other communication channels with warmth professionalism and urgency.
• Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
• Identify each guests travel purpose preferences interests and priorities to recommend accommodations and experiences that best meet their needs.
• Maximize room revenue through strategic upselling of room categories suites premium accommodations packages length of stay and other qualifying opportunities.
• Promote and sell resort experiences including dining golf spa recreation transportation special events packages and programming when appropriate.
• Maintain comprehensive knowledge of resort accommodations room categories rates packages promotions amenities restaurants golf spa recreation and resort programming.
• Accurately create modify and cancel reservations while ensuring guest profiles preferences special requests payment information and reservation details are properly documented.
• Explain rates deposits cancellation policies packages resort offerings and reservation terms clearly and accurately.
• Personalize guest interactions by recognizing opportunities to celebrate birthdays anniversaries special occasions and other meaningful travel moments.
• Meet established sales conversion revenue quality and productivity expectations.
• Participate in ongoing sales coaching call reviews training resort familiarization and product knowledge development.
• Maintain accurate documentation required for incentive compensation and follow all Reservations Sales Incentive Program requirements.
• Collaborate with Front Office Concierge Revenue Management Sales Golf Spa Food & Beverage Recreation and other resort departments to fulfill guest requests and ensure seamless arrival experiences.
• Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
• Protect guest privacy and payment information while following all resort security PCI and reservation procedures.
• Perform other duties as assigned.

Preferred Qualifications and Skills

• Previous reservations hospitality luxury retail call center inside sales or customer service experience preferred.
• Previous luxury hotel or resort experience strongly preferred.
• Demonstrated sales ability with confidence recommending products upgrading experiences and closing sales.
• Strong verbal and written communication skills with a warm polished and engaging communication style.
• Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.
• Strong listening skills with the ability to uncover guest needs and personalize recommendations.
• Ability to balance sales performance with authentic hospitality and guest trust.
• Strong attention to detail and ability to accurately manage reservation and payment information.
• Ability to multitask across reservation systems guest profiles email telephone and resort information resources.
• Experience with hotel property management central reservations CRM or related hospitality systems preferred.
• Ability to remain composed professional and solutions-focused during high call volumes and challenging guest interactions.
• Strong teamwork reliability accountability and willingness to receive coaching and feedback.
• Ability to consistently meet established performance and quality standards.

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