Research Manager, Client Service

Overview:

The Client Service team is the backbone of Guidepoints success. The team is responsible for efficiently delivering Guidepoints services to our clients around the world. We work to understand each clients unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in todays economy.

Are you looking to advance your career and hone your project people and relationship management skills Would you thrive in a fast-paced team-focused environment where everyone works hard plays hard and is rewarded for their individual contributions

If so this Research Manager Client Service position at Guidepoint may have your name on it.

This is a hybrid position out of our Phoenixoffice.

What Youll Do:

• Help clients collect primary research insights to explore and refine business-critical strategies from new market entry and product launches to acquisitions and licensing deals
• Manage client requests including: project scope changes expert scheduling and rescheduling follow up queries for experts as well as facilitating new project requests
• Use your knowledge to research identify and recruit appropriate experts for private telephone discussions meetings and surveys then connect these experts to your clients
• Develop effective screening criteria understand each clients compliance requirements and master Guidepoints proprietary CRM system
• Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoints services
• Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
• Be knowledgeable of and follow any client-specific compliance procedure

What You Have:

• Bachelors or Masters degree
• 1-2 years of professional experience
• Intellectual curiosity and desire to learn
• Attention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team handle scheduling between clients and experts pick up on details of client request which can be specific
• Sense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needs
• Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with all U.S teams
• Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients must be able to communicate project status with US team for a seamless pass off
• Experience with consulting or professional services is a plus
• AI fluency and experience using AI-enabled tools to support research organization prioritization and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly with attention to accuracy confidentiality data quality and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service

What We Offer:
The annual salary for this position is $60000. Additionally this position is eligible for annual commission based on performance.

You will also be eligible for the following benefits:

• 15 PTO Days 10 legal holidays and sick days
• Comprehensive Medical dental and vision plans
• Will match up to 10% of employee contribution for 401(k) life insurance paid time-off and parental leave plans
• Commuter benefits and a corporate discounts
• Development opportunities through the LinkedIn Learning platform
• Friday happy hour Summer Fridays and free snacks and beverages in the office
• Year-round corporate athletic league
• Casual work environment team building and other social events

About Guidepoint:

Backed by a network of nearly 1.75 million experts and Guidepoints 1600 employees worldwide we inform leading organizations research by delivering on-demand intelligence and research on request. With Guidepoint companies and investors can better navigate the abundance of information available today making it both more useful and more powerful.

At Guidepoint our success relies on the diversity of our employees advisors and client base which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community regardless of background identity or experience.

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