Representative I, Patient Access-Days-Full time-Clinton

Full timeDay Shift

At MercyOne health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well.

MercyOne Clinton Medical Center is a Catholic not-for-profit full-service community health system serving counties in eastern Iowa and western Illinois. With approximately 50000 patient admissions every year MercyOne Clinton operates 249 licensed addition to a wide range of traditional hospital services MercyOne Clinton provides a continuum of care with specialized services in wound care radiation oncology dialysis imaging sleep disorders therapy services and skilled care. MercyOne Clinton has a staff of more than 800 employees making it one of the communitys largest employers.

Join theMercyOneFamily!We are looking to hire aRepresentative I

AsaRepresentative I atMercyOne youwillResearche collect & analyze information. Identifies opportunities develops solutions & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.

Schedule:

• 12 HOUR SHIFT 3 DAYS PER WEEK WORKS EVERY 3RD WEEKEND WILL ROTATE BETWEEN SWITCHBOARD ADMITTING AND EMERGENCY DEPARTMENT

General Requirements:

Process Focus: Utilizes multiple system applications to perform analysis create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress ROI & impacts.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Education:

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits culture and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Clinton Click here: Find a Location Clinton Iowa (IA) MercyOne Clinton

Clinton

Clinton offers affordable living and a strong sense of community. Clinton provides education options such as the Clinton Community School District private schools and higher education like Clinton Community College. The city boasts riverfront parks museums and annual festivals making it a great spot for outdoor and cultural activities.

MercyOne Clinton Medical Center is a 249-bed facility serving counties in eastern Iowa and western Illinois. The facility offers radiation and oncology care two cardiac catheterization labs renal dialysis a Level IV Trauma Center and more. With over 800 employees and 60 plus providers it holds full-service accreditation and strong patient experience ratings.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.