Representative, Customer Service (ILM FT)
Job Location:
Wilmington, DE - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Customer Service Representative (CSR) is responsible for delivering Modern Aviations excellent service by providing exceptional professional and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews manages service requests and ensures a positive seamless experience within the FBO even in fastpaced or highpressure situations.
- Deliver proactive personalized service to private and corporate aviation clientele
- Meet greet and assist passengers and flight crews with professionalism and care
- Arrange services including hotel accommodations catering and ground transportation
- Coordinate aircraft services such as fuel hangar storage and other operational requests
- Educate customers on available services promotions and programs
- Answer customer questions resolve concerns and provide service recovery as needed
- Input trip details into scheduling software and update customer information as required
- Track flights using online databases to ensure timely service delivery
- Process customer invoices accurately and promptly
- Verify and coordinate service orders to support ontime departures
- Maintain strong working relationships with local service providers such as hotels rental car agencies and restaurants
- Communicate effectively via airtoground and groundtoground radio phone and email
- Use sound judgment to make timely decisions consistent with company policies and procedures
- Coordinate closely with Line Service Operations and leadership teams
- Maintain positive collaborative working relationships with teammates
- Perform additional duties as assigned to support operational needs
- Maintain lobby appearance ensuring a clean welcoming environment
- Keep snacks beverages and customer amenities stocked and presentable
- Represent the Modern Aviation brand with professionalism positivity and pride at all times
Qualifications
- Must be at least 18 years of age
- Valid drivers license
- Must have open availability as work hours may vary including evenings weekends and holidays
- Strong verbal and written communication skills
- Intermediate proficiency with Microsoft Office products
- Strong multitasking organizational and decisionmaking skills
- Negotiation and sales skills
- Previous customer service experience preferred
- Basic knowledge of aircraft types and aircraft servicing practices preferred
Working conditions and physical demands for this role
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers phones and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.
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$17.00 - $18.00/hr. benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other laws.
Equal Employment Opportunity
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions please contact .
Required Experience:
Unclear Seniority
