Renewals Account Manager Mobile Video

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Our Government Video Sales team is at the forefront of Solving for safer by empowering public safety agencies with cutting-edge technology. We deliver integrated ecosystem solutions including In-Car Video Body-Worn Cameras License Plate Recognition (LPR) Software Aerial Drone Technology and Evidence Management Software. By ensuring our government partners have seamless access to state-of-the-art video capture and intelligence tools we help to provide safety and operational clarity for officers and the communities they serve.

At Motorola Solutions everything starts with safety. As an Account Manager specializing in Government Video Renewals and Refreshes you will drive customer retention and revenue growth across a multi-state territory. You are the essential link ensuring law enforcement and government agencies maintain continuous updated access to vital technology in the moments that matter.

In this quota-carrying role you will proactively engage existing clients to manage subscription renewals coordinate hardware refresh cycles and identify strategic upsell opportunities. Balancing high-volume customer touchpoints with cross-functional execution you will collaborate with Sales Communications Customer Service and Supply Chain to help to ensure operational excellence. Whether conducting methodical analysis in Salesforce or building trust directly with clients your work directly supports our mission of creating safer communities.

Responsibilities:

• Drive revenue growth by actively identifying negotiating and closing subscription renewals hardware refreshes and solution upsells across an assigned multi-state territory

• Execute outbound engagement through structured telephone email and digital campaigns to reach accounts with expiring or upcoming software licenses

• Maintain pipeline integrity by managing active opportunities customer contact records and precise forecasting within Motorola Solutions Salesforce CRM

• Collaborate across organizations with Field Sales Sales Overlays Customer Support Manager and Customer Support Advocates to streamline multi-channel efforts and maximize satisfaction for both current and future clients

• Manage hardware refresh lifecycles by proactively engaging 15-20 government customers per month to finalize delivery schedules go-live plans and expansion options

• Coordinate supply chain alignment to manage timing delivery expectations and system updates between the customer and internal logistics teams

• Process backend documentation accurately in administrative systems to help to ensure active customer subscriptions and licensing rights are correctly reflected

• Master mobile video offerings including technical specifications value messaging and competitive positioning for In-Car Video Body-Worn Cameras License Plate Recognition (LPR) Software Aerial Drone Technology and Evidence Management Software.

• Collaborate across organizations with Field Sales Customer Service and Operations to streamline multi-channel efforts and maximize customer satisfaction

• Deliver customer support applying best-in-class service standards to maintain long-term account health and retention

Qualifications:

• Bachelors degree

• OR 2 years of experience in inside sales technical sales customer success or account management

• Product Knowledge to rapidly learn articulate and present technical features of mobile video body-worn camera systems and software licensing models

• Cross-Functional Collaboration working with supply chain customer service and field sales teams to solve operational bottlenecks

• Customer Service Excellence demonstrating high-touch support skills to maintain account retention and satisfaction

• Experience working with state local or government law enforcement sales cycles preferred

• Background in SaaS renewals hardware refresh cycles or technology subscription management

• This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Location/Travel:

• Preferred candidates will live in Chicago Chicago Suburbs Dallas or Dallas Suburbs

• Travel up to 10% in the territory

• Schedule: This is a Hybrid position and will require the candidate to work on site 2 to 3 days per week

Target Base Salary Range: $65000 - $80000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-KF2

• Bachelors degree

• OR 2 years of experience in inside sales technical sales customer success or account management

• Must be able to obtain background clearance as required by government customer

Under 10%NoneNew GradYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.