Remote Travel Client Experience Representative

Were a growing remote travel team looking for a client-focused detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role youll support clients from the moment they start planning their trip all the way through post-travel follow-up handling bookings answering questions resolving issues and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

• Respond to client inquiries via phone email and messaging platforms in a timely professional manner.

• Assist clients with travel bookings itinerary changes cancellations and special requests.

• Provide accurate information on destinations travel requirements and agency policies

• Follow up with clients proactively to confirm travel details and overall satisfaction.

• Resolve client concerns with professionalism empathy and effective problem-solving.

• Maintain accurate and up-to-date client and booking records across internal systems.

• Excellent communication and interpersonal skills.

• Friendly professional manner with strong attention to detail.

• Comfortable learning and navigating booking platforms and CRM tools.

• Self-motivated organised and able to work independently.

• Confident using computers email and online tools.

• Previous experience in travel hospitality sales or customer service is
  beneficial but not essential.

• Laptop or desktop computer.

• Reliable broadband internet connection.

• Smartphone for communication and updates.

• Quiet workspace suitable for client conversations.

• Fully remote work structure

• Flexible scheduling framework

• Structured training and ongoing support

• Collaborative team environment

• Access to industry-related travel benefits