Remote Third Party Medical Collector

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA Federal State and Company requirements

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE:

• A high school diploma or GED is required
• 1 year of relevant experience is preferred
• Previous experience in medical collections is required
• Previous experience working in a call center environment required

KNOWLEDGE SKILLS AND ABILITIES:

• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA state and local laws collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to compute math calculations using addition subtraction multiplication division and percentages
• Ability to type minimum of 25 wpm

Benefits Offered:

• Medical
• Health Savings Account for High Deductible Medical plan
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retirement with Company Matching
• Paid Time Off & Holidays
• Employee Assistance Program
• Referral Program

Illinois Maryland and New Jersey residents click below for compensation and benefits:

Cobb is an Equal Opportunity Employer