Remote Technical Support Advisor

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor! 

Location: Remote Call Center 

Join Us as a Technical Support Advisor! 

Are you passionate about delivering exceptional customer experiences Do you thrive in a fast-paced call center environment solving technical problems and guiding customers through their challenges If you have a love for customer service and a knack for technology we want you on our team! 

What Youll Be Doing: 

Customer Service Excellence: 

• Handle customer inquiries via phone delivering tailored solutions to technical issues. 

• Communicate clearly and effectively both verbally and in writing ensuring each interaction exceeds expectations. 

Technical Support & Troubleshooting: 

• Diagnose troubleshoot and resolve issues related to iOS macOS smartphones tablets or PCs. 

• Use multiple systems to research and deliver efficient real-time solutions. 

Adaptability in Communication: 

• Connect with a diverse range of customers by adjusting your communication style to meet their needs. 

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. 

Team Collaboration: 

• Collaborate with fellow advisors to share expertise solve problems and achieve team goals. 

What Youll Get: 

Competitive Pay: 

• $17.31 per hour with opportunities for performance-based incentives. 

Comprehensive Benefits: 

• Full health insurance package including medical dental and vision coverage. 

Cell Phone Perks: 

• $25/month per line for unlimited phone text and data (restrictions may apply). 

Training and Growth: 

• Paid training to set you up for success. 

• Career advancement opportunities with a globally renowned leader in technology innovation. 

Referral Bonuses: 

• Earn ongoing bonuses for referring new employees through our Referral for Life Program. 

Supportive Inclusive Environment: 

• Thrive in a dynamic virtual work environment with a team thats dedicated to your success. 

• Enjoy a culture that values diversitywe are an Equal Opportunity Employer welcoming individuals with disabilities and veterans. 

Remote Work Requirements

• Private Workspace: A quiet dedicated workspace with no distractions. 

• Ergonomics: A comfortable desk setup with all necessary equipment. 

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Qualifications :

What Were Looking For: 

Customer Service Focus: 

• Experience in customer-facing roles such as in a call center or support environment (volunteer or academic experience counts too!). 

Technical Enthusiasm: 

• A solid understanding of iOS macOS smartphones tablets or PCsand a passion for troubleshooting. 

Resilience Under Pressure: 

• Stay professional and composed in high-pressure situations even when faced with criticism or setbacks. 

Learning & Growth Mindset: 

• Open to feedback and coaching with a drive to continuously improve and excel. 

What You Bring: 

• Proven experience in customer support or technical assistance ideally in a call center setting. 

• Strong verbal and written communication skills. 

• Problem-solving abilities with a flexible adaptable approach to challenges. 

• Confidence in navigating multiple software tools and systems to resolve issues. 

• A self-motivated attitude with effective time management skills. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

If interested kindly apply using this official job application: Remote - Technical Support Advisor

Remote Work :

Yes

Employment Type :

Full-time