Remote Help Desk Specialist

We are looking for a Remote Help Desk Specialist to provide technical support to employees or customers. The ideal candidate should possess advanced knowledge of computer systems excellent diagnostic and communication skills and the ability to troubleshoot issues efficiently.

Key Responsibilities:

- Respond to support requests via various communication channels.

- Troubleshoot hardware software and network issues.

- Assist with password resets and system configurations.

- Document incidents and escalate complex issues as needed.

- Maintain knowledge of company systems and contribute to documentation.

Qualifications:

- High school diploma or equivalent; IT degree preferred.

- 13 years of IT help desk experience.

- Knowledge of Windows macOS Microsoft 365 and basic networking.

- Experience with ticketing systems (e.g. ServiceNow Zendesk).

Preferred Qualifications:

- IT certifications (e.g. CompTIA A Google IT Support).

- Familiarity with remote desktop tools and Active Directory.

Key Skills:

- Technical troubleshooting customer service communication time management and attention to detail.

Work Environment:

- Fully remote with possible evening or weekend shifts. Full-time or part-time options available.