Remote Front Desk Receptionist

Job Title: Remote Front Desk Receptionist
Company: Modern Snack Bar LLC
Employment Type: Full-Time/Part-Time
Salary: $45000 - $52000 per annum

Job Overview

Modern Snack Bar a historic family-owned restaurant in Aquebogue Long Island has been serving exceptional home-style cooking since 1950. We are seeking a professional and personable Remote Front Desk Receptionist to join our team. As the first point of contact for our valued guests you will play a crucial role in upholding our tradition of creating a welcoming dining experience. This is a full-time remote position dedicated to managing reservations and enquiries for our Aquebogue location ensuring our high standards of customer service are maintained from a distance.

Key Responsibilities

* Manage all incoming telephone calls and email enquiries in a prompt courteous and professional manner.
* Handle customer reservations modifications and cancellations efficiently using our digital booking system.
* Provide accurate information to guests regarding our menu opening hours special events and location.
* Liaise effectively with on-site restaurant staff to ensure seamless communication and a smooth guest experience.
* Uphold the restaurants commitment to outstanding customer service in every interaction.
* Address customer feedback with professionalism and escalate issues to management when necessary.
* Perform general administrative duties to support the restaurants operations as required.

Skills and Qualifications

* Proven experience in a customer-facing role such as a receptionist customer service representative or administrative assistant. Experience within the hospitality or restaurant industry is highly desirable.
* Exceptional verbal and written communication skills with a clear and professional telephone manner.
* Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
* Proficiency with reservation software and standard office applications.
* A self-motivated individual with the ability to work independently and reliably in a remote setting.
* Must have a dedicated quiet workspace and a stable high-speed internet connection.