Remote Front Desk Agent

• Check guests in over video. Greet arriving guests verify ID confirm stay details and complete check-in using property-specific workflows.
• Navigate hotel PMS systems including Opera Cloud SkyTouch and others to locate reservations validate guest identity collect authorization issue keys and execute standard check-in steps.
• Represent the hotel brand. Communicate in a polished warm hospitality-grade tone. Answer common arrival questions (room access amenities basic policies).
• Follow structured property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters.
• Escalate the right things to the right place.
  • Urgent guest issues on-site property staff
  • Technical or workflow issues Canary Product / Engineering
• Spot and flag unusual or sensitive situations safety concerns suspected fraud compliance risks.
• Document interactions and exceptions accurately within Canarys systems.
• Hold the line on privacy ID verification and compliance standards. No shortcuts.
• Give structured feedback to Product and Engineering on what is friction what is unclear and what would make the next check-in faster or safer.

• 13 years in hospitality (front desk guest services reservations) or comparable live customer-facing support.
• Hands-on familiarity with hotel PMS platforms; Opera Cloud Cloudbeds or SkyTouch experience strongly preferred.
• Experience handling guest check-ins and reservation-lookup workflows.
• Strong verbal communication clear warm professional and guest-ready on camera.
• Calm solution-oriented presence in live guest interactions.
• High reliability and attendance consistency.
• Comfortable working independently in a structured process-driven environment.
• Strong stable internet connection and a quiet professional remote workspace.

Thebase salary range for this role is$58000 - $64000.In addition to base salary this position is eligible for aperformance-based bonuspaid quarterly with a target of$5800 - $6400 annually. This brings the total expected cash compensation range to$64000 - $708000.

Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work role may also include the opportunity to earn equity.