Remote Customer Support Representative

Organization: Amend Treatment

Location: Remote Tyler Texas United States

Compensation: $20$25 per hour

Amend Treatment is a residential mental health treatment organization based in Malibu California. We provide personalized evidence-based care for adults experiencing mental health and co-occurring challenges with an emphasis on individualized treatment therapy and long-term recovery in a supportive residential environment.

Amend Treatment is seeking a compassionate dependable Remote Customer Support Representative to serve as a helpful first point of contact for individuals reaching out to the this role you will respond to questions share accurate information about available services and direct inquiries to the appropriate team members. Because many callers may be seeking support during a difficult time professionalism empathy discretion and clear communication are essential.

• Respond to incoming customer inquiries by phone email or other designated communication channels in a courteous and timely manner.
• Listen carefully to each inquiry clarify the persons needs and provide accurate approved information about the organization and its services.
• Route clinical admissions billing or other specialized questions to the appropriate team or staff member.
• Document interactions and follow-up needs clearly and accurately using the organizations systems and procedures.
• Follow established protocols for privacy confidentiality escalation and customer service.
• Communicate with sensitivity and respect when supporting people seeking mental health or co-occurring care without offering clinical advice or representing yourself as a clinician.
• Complete appropriate follow-up on open inquiries and help ensure that customers receive a consistent supportive experience.
• Work collaboratively with colleagues and share relevant information to support smooth communication and service delivery.

• Strong written and verbal communication skills including the ability to explain information clearly and professionally.
• A patient empathetic and respectful approach to conversations with people from varied backgrounds and circumstances.
• Reliable organization attention to detail and the ability to accurately record information and manage follow-ups.
• Comfort using a computer and learning customer service tools communication platforms and documentation systems.
• Sound judgment and the ability to follow procedures protect confidential information and escalate questions appropriately.
• A suitable remote work setup and the ability to remain responsive and professional while working remotely.

• Up to two years of experience in customer support client services reception call-center work or a related role.
• Experience supporting customers or clients in healthcare behavioral health social services or another sensitive service environment is helpful but not required.
• Familiarity with customer relationship management systems case documentation or multi-channel communication tools is an advantage.

The pay range for this position is $20$25 per hour. Benefits and other compensation details were not provided; any applicable offerings will be shared during the hiring process.