Remote Customer Support Representative

Location: Remote

Job Type: Full-Time

Schedule: 9:00 AM 5:00 PM EST

At Our Company we make hiring simpler faster and more human. Were looking for a Remote Customer Support Representative to help both B2B and B2C clients candidates and partners with service inquiries while keeping records accurate and compliant with our standards.

Respond to candidate client and partner questions and support needs across channels following policy and compliance standards

Share accurate information on Our Companys staffing solutions services and platform features recommending services when appropriate

Keep candidate/client records current in line with data protection standards

Deliver patient empathetic support to job seekers and hiring partners

Support onboarding for new platform users

Take on other duties supporting staffing operations

Quiet distraction-free home office

Reliable high-speed internet (10Mbps down / 5Mbps up minimum)

Self-motivated and disciplined working independently

Available 9:00 AM5:00 PM EST

Native English speaker; bilingual English/Spanish a strong plus

Excellent phone etiquette and written/verbal communication

Strong organization and multitasking in a fast-paced setting

Able to quickly learn and explain staffing/recruitment concepts

Comfortable with web platforms mobile apps and digital tools

Prior customer service/support experience required

Salesforce or CRM experience a plus

Our Company values diversity of thought culture and background and is committed to an inclusive equitable workplace for all.