Remote Customer Support Representative Live Chat Agent

Remote Customer Support Representative / Live Chat Agent

Job Overview

Audacy a leading digital media company specialising in audio entertainment is seeking a dedicated and professional Remote Customer Support Representative to join our team. As a key member of our support staff you will be the first point of contact for our listeners providing exceptional service primarily through live chat. You will play a crucial role in ensuring a seamless and positive user experience across our network of radio stations podcasts and digital platforms. This is a full-time remote position offering the flexibility to work from home while being part of a dynamic and innovative team. We are looking for a proactive individual with excellent communication skills and a passion for helping others.

This role offers a competitive salary of $27 - $40 USD per hour.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via live chat email and other digital communication channels.
• Provide accurate and helpful information regarding Audacys products services and content.
• Troubleshoot and resolve technical issues related to streaming services mobile applications and website functionality.
• Efficiently manage and prioritise multiple customer conversations simultaneously.
• Document all customer interactions issues and resolutions accurately within our CRM system.
• Identify recurring customer issues and escalate complex problems to the appropriate internal teams for resolution.
• Gather customer feedback to help our product and content teams improve the overall user experience.
• Maintain a high level of customer satisfaction by demonstrating empathy patience and a deep understanding of our services.

Qualifications and Skills

• Proven experience in a customer support helpdesk or similar client-facing role with a strong emphasis on written communication.
• Exceptional written and verbal communication skills in English with a keen eye for detail and grammar.
• Demonstrable experience using live chat software and CRM systems.
• Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
• The ability to work independently and manage your time effectively in a remote setting.
• A patient empathetic and customer-focused attitude.
• Familiarity with digital media streaming services or the audio entertainment industry is highly desirable.
• Proficiency with standard office software and the ability to learn new systems quickly.

Benefits

Audacy is committed to the well-being and growth of our employees. We offer a competitive salary and a supportive work environment where you can develop your skills and advance your career in the digital media industry. Join us and become part of a team that is passionate about delivering engaging audio experiences to listeners across the United States.