Remote Customer Solutions Coordinator
Augusta, ME - USA
Job Summary
- Respond to prospective and existing client inquiries
- Schedule and conduct client consultations
- Gather information regarding client needs and preferences
- Research and compare available options features and pricing
- Prepare personalized recommendations based on client requests
- Assist with reservations and arrangements
- Review confirmations and important details for accuracy
- Maintain accurate and organized client records
- Communicate updates and relevant information to clients
- Answer questions and provide professional client support
- Follow up with clients when necessary
- Learn and utilize online systems and resources
- Participate in training and professional development
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Strong attention to detail and accuracy
- Basic computer and internet proficiency
- Reliable computer and internet access
- Ability to learn and navigate online systems
- Comfortable communicating through phone email text and virtual platforms
- Ability to research information and compare multiple options
- Ability to manage responsibilities and deadlines independently
- Professional and responsive communication
- Customer-service-focused attitude
- Willingness to complete required training
- Ability to follow established processes and procedures
- Coachable and receptive to feedback
- Comfortable working independently in a remote environment
Previous industry experience is not required. Training educational resources and ongoing guidance are provided to help you learn the systems and processes used in the role. Previous experience in customer service hospitality administration sales or another client-facing environment may be helpful but is not required.
We are looking for individuals who are motivated dependable professional and willing to learn. Successful candidates should be able to communicate clearly stay organized while managing multiple client requests follow through on responsibilities and provide friendly and responsive service.
This remote opportunity provides flexibility while allowing you to develop practical experience in customer relations research planning communication organization problem-solving and business development.